This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After reseting the mozilla user account aal the sync data is not their

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

kush.patidar.007
kush.patidar.007
more options

I reseting my mozilla user account after my sync data is available and not sync also Please help me ?

I reseting my mozilla user account after my sync data is available and not sync also Please help me ?

All Replies (1)

FredMcD
FredMcD
more options

Resetting the sync password, or changing its e-mail or password, will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.