This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot remove shortcuts [v.35, IOS]

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by Stoneage

more options

Since v.34 and now v.35, one of shortcuts at topside cannot be removed as expected.

The icons/shortcuts also not able to pop-up by long pressed and thus to move position now.

I notice the icon is a local LAN shortcut, which currently not accessible. But should be no problem to remove, right?

please help.

Since v.34 and now v.35, one of shortcuts at topside cannot be removed as expected. The icons/shortcuts also not able to pop-up by long pressed and thus to move position now. I notice the icon is a local LAN shortcut, which currently not accessible. But should be no problem to remove, right? please help.

All Replies (5)

more options

no reply/support? within week FF updates from 89.01 - 89.02 - 90.0 -90.01 , why so fast? but seems no one cares user question?

more options

Hey there! I tried to troubleshoot a few of your concerns within the IOS app. In order to remove a shortcut, I was able to long press and hold until a menu popped up with an option at the bottom to “Remove this Shortcut”. If you further want to delete the item from your shortcuts bar, you can long press and hold again, and there will now be a “Delete” option at the bottom of the menu. It will also be deleted if you manually clear your private data.

Hopefully that can be of some assistance to you, I had a little trouble understanding your exact question, so if I didn’t answer to your satisfaction or you have any further questions, let me know and we can try to figure things out!

more options

@Dana, thanks for coming by.

your method didn't solve my issue. Let me re-phase it.

  • topsite shortcuts cannot be moved/re-positioned, i.e. long press not shown editing mode, it will only pop a menu, but not shown a "x" at each icon's corner as previous FF version.
  • I can use the popup menu to remove some shortcuts, but not the ones pointing to (LAN) local network links, e.g. http://myNAS/wordpress.

PS: for normal internet shortcuts, e.g. https://support.mozilla.org/en-US/questions/1344016, it can be removed by the popup menu. yet not able to move to another position in the 2 rows lineup.

Modified by Stoneage

more options

Hey, thanks for clarifying the issues you are experiencing, and I apologize for any inconvenience.

Unfortunately, I am not aware of a way to reposition shortcut icons in the IOS app at this time. If you’re primarily looking to hide certain shortcuts and have other ones visible, a possible solution for you could be to remove and re-add existing shortcuts in such a way that the ones of most interest to you are at the top. Regardless though, I will pass this on to our teams so they are aware and can possibly plan for future development.

I was also not able to find anything in our knowledge base that might address your second issue of removing local LAN shortcuts. We’re a little understaffed in the IOS forum right now it seems, but I’m hoping someone else with more technical knowledge than me will see this and be able to help you with that further.

I apologize again for any inconvenience. Do let me know if you have any other questions I might be able to assist you with.

Modified by subtleviews

more options

@subtleviews,

thanks!

you may know, in fact those 2 functions work well at Firefox (macOS or Windows). Let's hope next update of IOS FF would include these.

Modified by Stoneage