This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't connect to incoming or SMTP mail servers since new ISP went live

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by greg46

greg46
greg46
more options

Can't connect to incoming or SMTP mail servers since new ISP went live

Can't connect to incoming or SMTP mail servers since new ISP went live

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

new ISP? Are your accounts on the old ISP so now no longer in existence to connect to?

greg46
greg46 Question owner
more options

I have a POP3 account under my own domain. Servers were mail.livemail.co.uk and smtp.livemail.co.uk. I also have a gmail iMAP account. Neither of them are accessible through my new router. It's the same ISP with an upgraded service and a new router. I can access my gmail through the browser on my desktop pc through the new router, so the router isn't the problem. The ISP techs gave me some new settings - new mail servers and port settings, but the new settings don't seem to have stuck - Tbird is still trying to access the old livemail server and failing. I've been into 'account settings' in Tbird, entered the new mail servers. Restarted Tbird. The new settings are there in 'account settings' but Tbird is still trying to handshake with the old mail servers. There isn't a 'save' button in the server settings page. Any thoughts?