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Sync problem

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

Don118
Don118
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Hi, I recently setup a new computer and had to reset my firefox account password to login for sync.

everything worked fine, that was last week.

I just setup another computer and had to repeat the password reset process. I am now logged into my firefox account however it's not syncing? will there be some kind of security delay because I reset my password multiple times recently? I really need my saved logins.

any help would be appreciated, thanks

Hi, I recently setup a new computer and had to reset my firefox account password to login for sync. everything worked fine, that was last week. I just setup another computer and had to repeat the password reset process. I am now logged into my firefox account however it's not syncing? will there be some kind of security delay because I reset my password multiple times recently? I really need my saved logins. any help would be appreciated, thanks

All Replies (1)

FredMcD
FredMcD
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There was no need to change/reset the sync password.

Resetting the sync password, or changing its e-mail will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.

Make sure both systems/profiles are logged into the sync account.

Type https://accounts.firefox.com/settings<enter> in the address bar.