This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

E-mail

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by sfhowes

r_hatch
r_hatch
more options

I can no longer send e-mails, but I still receive them. I've tried the steps on your help page regarding sending e-mails, but still no luck. My mail provider and ISP is Wave Broadband. I'm running Microsoft 10, version 21H1, and my anti-virus software is Microsoft Defender Antivirus, version 1.353.2023.0. I've added some screen shots of my current setup below.

I can no longer send e-mails, but I still receive them. I've tried the steps on your help page regarding sending e-mails, but still no luck. My mail provider and ISP is Wave Broadband. I'm running Microsoft 10, version 21H1, and my anti-virus software is Microsoft Defender Antivirus, version 1.353.2023.0. I've added some screen shots of my current setup below.
Attached screenshots

Chosen solution

They suggest some odd settings, e.g. you can't have authentication with a blank User Name or password.

For the outgoing, try mail.wavecable.com on port 587, STARTTLS security, authentication = normal password, User Name = email address.

https://help.wavehome.com/portal/articles/8523

Read this answer in context 👍 0

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

They suggest some odd settings, e.g. you can't have authentication with a blank User Name or password.

For the outgoing, try mail.wavecable.com on port 587, STARTTLS security, authentication = normal password, User Name = email address.

https://help.wavehome.com/portal/articles/8523