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Cannot update 32-bit esr to 64-bit on W10pro

  • 5 replies
  • 1 has this problem
  • 7 views
  • Last reply by wgk

wgk
wgk
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W10 Pro (sys info & TS info are below) I run both w/32-bit 91.4.1 esr & 64-bit 95.0.2 on the same machine. I tried to manually upgrade the esr to 64-bit but am told 'unable - system incompatible' and get the W XP & Vista support ended at 52.9...I'm running 32-bit 91.4 AND 64-bit . Help me understand if/what is incompatible so I can manually push my esr to 64-bit. Getting to 64-bit from 32 (per help page) says to just download and run the 64-bit ESR setup.exe. That fails...same issue...incompatible. FF setup thinks my OS isn't W10 Pro....so does the ESR FF 'application menu'...and the TS info. My ESR is set as the default browser app. AND I don't have any (known) issue with the 64-bit 95.0.2 Advice? Do I need to uninstall the 32-bit esr strangely I am already running 91.4.1 32-bit esr...says HELP/about.??? I'd like to know what esr is actually running...I presume 32-bit. Thx, wgk

Sys Info HP Z400 ---> Edition Windows 10 Pro Version 21H1 Installed on ‎8/‎25/‎2020 OS build 19043.1415 Experience Windows Feature Experience Pack 120.2212.3920.0

Device name ##### Processor Intel(R) Xeon(R) CPU W3520 @ 2.67GHz 2.66 GHz Installed RAM 18.0 GB --> System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

W10 Pro (sys info & TS info are below) I run both w/32-bit 91.4.1 esr & 64-bit 95.0.2 on the same machine. I tried to manually upgrade the esr to 64-bit but am told 'unable - system incompatible' and get the W XP & Vista support ended at 52.9...I'm running 32-bit 91.4 AND 64-bit . Help me understand if/what is incompatible so I can manually push my esr to 64-bit. Getting to 64-bit from 32 (per help page) says to just download and run the 64-bit ESR setup.exe. That fails...same issue...incompatible. FF setup thinks my OS isn't W10 Pro....so does the ESR FF 'application menu'...and the TS info. My ESR is set as the default browser app. AND I don't have any (known) issue with the 64-bit 95.0.2 Advice? Do I need to uninstall the 32-bit esr strangely I am already running 91.4.1 32-bit esr...says HELP/about.??? I'd like to know what esr is actually running...I presume 32-bit. Thx, wgk Sys Info HP Z400 ---> Edition Windows 10 Pro Version 21H1 Installed on ‎8/‎25/‎2020 OS build 19043.1415 Experience Windows Feature Experience Pack 120.2212.3920.0 Device name ##### Processor Intel(R) Xeon(R) CPU W3520 @ 2.67GHz 2.66 GHz Installed RAM 18.0 GB --> System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

All Replies (5)

Chris Ilias
Chris Ilias
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Hi wgk, At some point, an add-on may have changed your "user agent string" to say that you're on Windows XP rather than what you're actually using. Could you try the solutions in the following article and see if any of them help: How to reset the default user agent on Firefox

wgk
wgk Question owner
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Yes! You're on to something and I'm part way there: This input may be useful: In about:config Adv prefs useragent I found none of the articles' suggested prefs, but DID find the preference: dom.push.userAgentID and it was BOLD (had been modified...I believe that means).

I reset that pref and it changed the TS info to: User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0 OS Windows_NT 10.0 19043

The preference shown after that in about:config dom.push.userAgentID content changed as well...it's still bold with the new/different content ...the reset worked as What's my Useragent now shows:

Your User Agent is: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0

I'll try to run the setup for 64-bit esr over the 32-bit now....and see if it installs. crossed fingers wgk

wgk
wgk Question owner
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FF esr 64-bit installed perfectly over the the 32-bit.

You R-O-C-K Chris...all is well. Great job. wgk

cor-el
cor-el
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  • Top 10 Contributor
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Check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

wgk
wgk Question owner
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It wasn't compatibility mode settings...I had checked those props before I went after about:config. The article includes that check before taking the risk...sound advice and solution priority in that "How to reset article", for sure. Thx, wgk