This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tabs Not Loading - Blank Tabs With Only The URL

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by lodentree

more options

Since Firefox updated today I have had 2 issues.

The first issue is the biggest issue and the most frustrating.

I open a tab from a link on a page (both ctrl-click and right-click - new tab). As I'm going through each tab after opening multiple tabs, there are a few tabs that are just blank. The URL is in the address bar, but that's all. The button to reload is greyed out. I can't reload the URL. I can't do anything. I have to copy the URL, close the tab, bring up a new tab, and paste the URL. Then it will load.

This is random and doesn't happen to the same URL. Just randomly I have to copy paste a URL to open it in a new tab again.

The 2nd issue I had, and for me a minor one, it took me forever to log into support with my firefox account. It froze up a couple times after clicking the sign in button under my name and account. Eventually, I close the tab and when I came back to try again, viola, I was already logged in.

Since Firefox updated today I have had 2 issues. The first issue is the biggest issue and the most frustrating. I open a tab from a link on a page (both ctrl-click and right-click - new tab). As I'm going through each tab after opening multiple tabs, there are a few tabs that are just blank. The URL is in the address bar, but that's all. The button to reload is greyed out. I can't reload the URL. I can't do anything. I have to copy the URL, close the tab, bring up a new tab, and paste the URL. Then it will load. This is random and doesn't happen to the same URL. Just randomly I have to copy paste a URL to open it in a new tab again. The 2nd issue I had, and for me a minor one, it took me forever to log into support with my firefox account. It froze up a couple times after clicking the sign in button under my name and account. Eventually, I close the tab and when I came back to try again, viola, I was already logged in.

All Replies (2)

more options

If you use Webroot security software then look at this thread for possible workarounds for now like to run Firefox in Windows 8 compatibility mode or Firefox 98 Developer Edition. You can also try to uninstall and reinstall Webroot.

more options

I happen to be looking at webroot a little bit ago. It dawned on me that Webroot blocks Chrome from opening sometimes and I have to change a setting to "Allow" Chrome and not "Protect" it.

Firefox happen to be on the list and it was "Protected." I changed the setting to "Allow" and will see what happens. So far I haven't had anymore issues.