This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot open email

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by david

marlene.frazier
marlene.frazier
more options

I installed the latest update for Thunderbird and now cannot get into the email. When I try to open I get the following error message: error: platform version 91.5.0 is not compatible with minversion 91.60 maxversion 91.60

I installed the latest update for Thunderbird and now cannot get into the email. When I try to open I get the following error message: error: platform version 91.5.0 is not compatible with minversion 91.60 maxversion 91.60

Chosen solution

I suggest doing a reinstall from thunderbird dot net.

Read this answer in context 👍 0

All Replies (1)

david
david
  • Top 10 Contributor
more options

Chosen Solution

I suggest doing a reinstall from thunderbird dot net.