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Interface with Autodesk Online Viewer

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

juliebenintendi
juliebenintendi
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Hi there. I use the Autodesk Free Online Viewer to share models with clients so they can see their house designs in 3D. Just recently, many of the tools stopped working on Firefox and the model itself is grayed out so that you can't see most of the detail. When I open the model on Chrome it works just fine. I usually use Firefox for my personal business interactions just because it makes it easier to keep things separate from my emails and research for my full time job at a commercial architecture firm. Any ideas? My Firefox is updated and I didn't add anything to the browser since the last time I used the viewer. Here is a link that will be viewable for the next 25 days if you want to take a look: https://autode.sk/35Jdz2Q. I have also attached an image to show how the model is grayed out and I circled the tools that are not working or are missing. Appreciate any ideas.

Hi there. I use the Autodesk Free Online Viewer to share models with clients so they can see their house designs in 3D. Just recently, many of the tools stopped working on Firefox and the model itself is grayed out so that you can't see most of the detail. When I open the model on Chrome it works just fine. I usually use Firefox for my personal business interactions just because it makes it easier to keep things separate from my emails and research for my full time job at a commercial architecture firm. Any ideas? My Firefox is updated and I didn't add anything to the browser since the last time I used the viewer. Here is a link that will be viewable for the next 25 days if you want to take a look: https://autode.sk/35Jdz2Q. I have also attached an image to show how the model is grayed out and I circled the tools that are not working or are missing. Appreciate any ideas.
Attached screenshots

All Replies (1)

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

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A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


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