This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

PCH site has stopped working on Firefox with warning of Access denied.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

tinamifiles
tinamifiles
more options

I was on the PCH site & it was working just fine, then suddenly PCH site stopped working with warning of Access denied. Access Denied You don't have permission to access "http://www.pch.com/pchvip/instantwin-path/5k-vip-elite-experience" on this server. Reference #18.77b4117.1649995883.20189f6f

This problem happened once before on Firefox & then access was restored the next day. This is not a problem with the PCH site as I have accessed the site for years on many different servers. It is a problem with Firefox & it happened once before a few months ago. I don't know why this problem keeps occurring, but please fix this problem so I can access PCH on your server again! Thank you.

If you need to contact me for any reason, my email address is: [removed email from public forum]

I was on the PCH site & it was working just fine, then suddenly PCH site stopped working with warning of Access denied. Access Denied You don't have permission to access "http://www.pch.com/pchvip/instantwin-path/5k-vip-elite-experience" on this server. Reference #18.77b4117.1649995883.20189f6f This problem happened once before on Firefox & then access was restored the next day. This is not a problem with the PCH site as I have accessed the site for years on many different servers. It is a problem with Firefox & it happened once before a few months ago. I don't know why this problem keeps occurring, but please fix this problem so I can access PCH on your server again! Thank you. If you need to contact me for any reason, my email address is: [removed email from public forum]

Modified by James

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.