Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps crashing - crash ID bp-4464ed8b-5dbb-4743-87d7-e994b0220704

  • 4 replies
  • 1 has this problem
  • 13 views
  • Last reply by fred119

more options

Firefox has been crashing frequently for at least the past month.

Firefox has been crashing frequently for at least the past month.

All Replies (4)

more options

Check what's on the about:third-party page.

more options

Please see below:

[rooksbas.dll File version 3.9.0.1 Vendor info IBM Occurrences 1 Avg. Blocking time (ms) 32.1338 mdnsNSP.dll File version 3.1.0.1 Vendor info Apple Inc. Occurrences 1 Avg. Blocking time (ms) -

 {
   "name": "rooksbas.dll",
   "fileVersion": "3.9.0.1",
   "typeFlags": 1,
   "signedBy": "IBM",
   "applicationName": "Trusteer Endpoint Protection",
   "applicationPublisher": "Trusteer",
   "events": [
     {
       "processType": "browser",
       "processID": 8516,
       "threadID": 4056,
       "loadStatus": 0,
       "loadDurationMS": 32.1338
     }
   ]
 },
 {
   "name": "mdnsNSP.dll",
   "fileVersion": "3.1.0.1",
   "typeFlags": 1,
   "signedBy": "Apple Inc.",
   "applicationName": "Bonjour",
   "applicationPublisher": "Apple Inc.",
   "events": [
     {
       "processType": "browser",
       "processID": 8516,
       "threadID": 7348,
       "loadStatus": 0,
       "loadDurationMS": 1.474
     }
   ]
 }

]

more options

Note that this looks like an OOM (out of memory) issue. MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate for GenericBuffer::put.

more options

Thank you for your response. What causes OOM issues and how do I fix it?