Firefox keeps crashing - crash ID bp-4464ed8b-5dbb-4743-87d7-e994b0220704
Firefox has been crashing frequently for at least the past month.
All Replies (4)
Check what's on the about:third-party page.
Please see below:
[rooksbas.dll File version 3.9.0.1 Vendor info IBM Occurrences 1 Avg. Blocking time (ms) 32.1338 mdnsNSP.dll File version 3.1.0.1 Vendor info Apple Inc. Occurrences 1 Avg. Blocking time (ms) -
{ "name": "rooksbas.dll", "fileVersion": "3.9.0.1", "typeFlags": 1, "signedBy": "IBM", "applicationName": "Trusteer Endpoint Protection", "applicationPublisher": "Trusteer", "events": [ { "processType": "browser", "processID": 8516, "threadID": 4056, "loadStatus": 0, "loadDurationMS": 32.1338 } ] }, { "name": "mdnsNSP.dll", "fileVersion": "3.1.0.1", "typeFlags": 1, "signedBy": "Apple Inc.", "applicationName": "Bonjour", "applicationPublisher": "Apple Inc.", "events": [ { "processType": "browser", "processID": 8516, "threadID": 7348, "loadStatus": 0, "loadDurationMS": 1.474 } ] }
]
Note that this looks like an OOM (out of memory) issue. MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate for GenericBuffer::put.
Thank you for your response. What causes OOM issues and how do I fix it?