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Problem with Bank of America website.

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  • Last reply by cor-el

Haig Hachadoorian
Haig Hachadoorian
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I can log in to the Bank of America (B\A) website and see my balances etc, but when I click the "Bill Pay" tab I get a blank screen in standard Firefox mode. When I log in with Troubleshoot Mode mode the page opens up as it should. I have been using Firefox and B\A for years without this issue, but it started several weeks ago. I would like to use Firefox in standard mode to access the Bill Pay feature and not have to go into Troubleshoot mode to do this. What do you suggest?

I can log in to the Bank of America (B\A) website and see my balances etc, but when I click the "Bill Pay" tab I get a blank screen in standard Firefox mode. When I log in with Troubleshoot Mode mode the page opens up as it should. I have been using Firefox and B\A for years without this issue, but it started several weeks ago. I would like to use Firefox in standard mode to access the Bill Pay feature and not have to go into Troubleshoot mode to do this. What do you suggest?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window