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Firefox doesn't allow video or audio from calls

  • 2 replies
  • 1 has this problem
  • 22 views
  • Last reply by a.rav12

a.rav12
a.rav12
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I have two separate problems which I think have the same root cause:

1) Whenever I go to make a call in Discord, no audio goes through to the other people in the call and I cannot hear them.

2) Whenever I try to make a video call in Messenger, the video is just a black screen but I can see myself. The people on the other end say that they can see both me and them.

This is exclusively a firefox problem because I have been able to call people through the Discord app and use Microsoft Edge to see the other person on the Messenger. I have also checked my permissions and have given both websites permission to use the microphone and webcam settings. How can I fix this? (Please also bear in mind I am not tech savvy in the slightest and if I have to manually change settings in the coding or programming, you will need to explain every single step in very clear detail)

I have two separate problems which I think have the same root cause: 1) Whenever I go to make a call in Discord, no audio goes through to the other people in the call and I cannot hear them. 2) Whenever I try to make a video call in Messenger, the video is just a black screen but I can see myself. The people on the other end say that they can see both me and them. This is exclusively a firefox problem because I have been able to call people through the Discord app and use Microsoft Edge to see the other person on the Messenger. I have also checked my permissions and have given both websites permission to use the microphone and webcam settings. How can I fix this? (Please also bear in mind I am not tech savvy in the slightest and if I have to manually change settings in the coding or programming, you will need to explain every single step in very clear detail)

All Replies (2)

DianaHemes24
DianaHemes24
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In the Menu bar at the top of the screen, click Firefox and select Preferences. Click Privacy & Security from the left menu. Scroll down to the Permissions section. Click the Settings Use the Allow/Block selector to change permission for the website.


Regards, Will

a.rav12
a.rav12 Question owner
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DianaHemes24 said
In the Menu bar at the top of the screen, click Firefox and select Preferences. Click Privacy & Security from the left menu. Scroll down to the Permissions section. Click the Settings Use the Allow/Block selector to change permission for the website. Regards, Will

I already did this before I even had the problem and it still does not work (see pictures below). Like I said I think there is something wrong with the browser because I can use these applications fine in other apps and browsers