This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Office365 access "user authenticated but not connected"

  • 2 replies
  • 9 have this problem
  • 6 views
  • Last reply by mark245

more options

I have one computer with error "user authenticated but not connected". I have already reinstalled software, re-created user account. Changed password.

On account recreation OAuth2 do not display regular app rights display at end of Oauth2 login cycle. Microsoft Mail works on same computer and same account works on other machine.

How to completely reset Thunderbird settings?

I have one computer with error "user authenticated but not connected". I have already reinstalled software, re-created user account. Changed password. On account recreation OAuth2 do not display regular app rights display at end of Oauth2 login cycle. Microsoft Mail works on same computer and same account works on other machine. How to completely reset Thunderbird settings?

Chosen solution

Hello

For your information, your post is the third I see today with the same message. In both other cases disabling IPv6 on the computer's network configuration worked around the problem. By the way, OAuth2 is not an absolute requirement to use an Office 365 account. It's still possible to create an app password. So. My advice:

  • remove the problematic account
  • remove IPv6
  • restart your computer - that should take care of any Microsoft shenanigan and restarting Thunderbird too.
  • recreate the account.

If it still makes you grief, try to create an app password in your Office 365 configuration. OAuth2 is overrated, the only real good it does is to separate your account password from the mail password so if the latter is compromised you don't lose access to your account. The app password does the same thing and is much simpler.

Read this answer in context 👍 3

All Replies (2)

more options

Chosen Solution

Hello

For your information, your post is the third I see today with the same message. In both other cases disabling IPv6 on the computer's network configuration worked around the problem. By the way, OAuth2 is not an absolute requirement to use an Office 365 account. It's still possible to create an app password. So. My advice:

  • remove the problematic account
  • remove IPv6
  • restart your computer - that should take care of any Microsoft shenanigan and restarting Thunderbird too.
  • recreate the account.

If it still makes you grief, try to create an app password in your Office 365 configuration. OAuth2 is overrated, the only real good it does is to separate your account password from the mail password so if the latter is compromised you don't lose access to your account. The app password does the same thing and is much simpler.

more options

Disabling IPv6 solved the issue.