This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Netflix won't play in firefox but plays in Edge and Chrome

  • 5 replies
  • 2 have this problem
  • 13 views
  • Last reply by cor-el

dbjoans
dbjoans
more options

Why won't netflix play in firefox? It plays in Edge and Chrome. This just started happening a couple of weeks ago.

Why won't netflix play in firefox? It plays in Edge and Chrome. This just started happening a couple of weeks ago.

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure you have updated the Widevine plugin to the latest version (4.10.2557.0).

  • Tools -> Add-ons -> Plugins

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.

dbjoans
dbjoans Question owner
more options

Thanks for your response but nothing worked to fix the issue of netflix not working in firefox. As I said, it works in chrome and edge.

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Go to about:plugins and check version of the Widevine plugin.

dbjoans
dbjoans Question owner
more options

Thanks but I have the most recent update for Widevine. Netflix still won't play in Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you at least confirm what Widevine version you use as Google Chrome and Edge use their own, different, Widevine version, so if if works there then this doesn't imply that it works in Firefox ?