Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't login to Thunderbird

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Matt

more options

Yesterday, all of a sudden I can't login to my Thunderbird account at sannies@mailfence.com. Error message shows, "Login to server imap.mailfence.com with username sannies failed." I tried again and got the following error message, "Cannot connect to the server. You may have exceeded the number of connections to the server" I'm not sure I understand that. I have one email account for Mailfence. However, there may be an old profile somewhere on my computer that hasn't been used since I move a year ago. What does "number of connections" to the server mean if it doesn't mean when I'm connected to the server? Nothing has changed about my username and password. I tried the suggestions on the Help site. They did not work. My security shows that Thunderbird is not blocked. Windows Firewall shows that it is not blocked. OP is Windows 10 (updated Jan 2023. Security suite is Avast One (updated Jan 2023). Server is Mailfence. I use the latest version of Thunderbird. BTW - Your "Email me when someone answers the thread" does not work when I check it.

Yesterday, all of a sudden I can't login to my Thunderbird account at sannies@mailfence.com. Error message shows, "Login to server imap.mailfence.com with username sannies failed." I tried again and got the following error message, "Cannot connect to the server. You may have exceeded the number of connections to the server" I'm not sure I understand that. I have one email account for Mailfence. However, there may be an old profile somewhere on my computer that hasn't been used since I move a year ago. What does "number of connections" to the server mean if it doesn't mean when I'm connected to the server? Nothing has changed about my username and password. I tried the suggestions on the Help site. They did not work. My security shows that Thunderbird is not blocked. Windows Firewall shows that it is not blocked. OP is Windows 10 (updated Jan 2023. Security suite is Avast One (updated Jan 2023). Server is Mailfence. I use the latest version of Thunderbird. BTW - Your "Email me when someone answers the thread" does not work when I check it.

All Replies (1)

more options

is your mailfence account paid? Otherwise it will only work in Thunderbird for 14 days. after that only a web browser works.