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Product search on Sainsburys website

  • 2 replies
  • 0 have this problem
  • 6 views
  • Last reply by cor-el

PeterRaby
PeterRaby
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Search on Sainsburys website returns wrong products. All other websites work OK. Search using Chrome works OK. Sainsburys said they would fix but have not. Any ideas?

Search on Sainsburys website returns wrong products. All other websites work OK. Search using Chrome works OK. Sainsburys said they would fix but have not. Any ideas?

All Replies (2)

Dropa
Dropa
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Site issues isn't a firefox caused. Since no url search examples where given no one is going to know what to look for to replicate the issue here.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window