Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Chase bank doesn't like my Firefox browser

  • 2 replies
  • 0 have this problem
  • 40 views
  • Last reply by Terry

jpowel
jpowel
more options

Hello,

For about a year now, when I try to log into Chase Bank, I get a message that my Firefox browser it out of date, and that I need to update it. Well today, Firefox updated my browser, so I tried to log into Chase again, and I got the same error message. Is anyone else having this problem with Chase?

Thank you.

Hello, For about a year now, when I try to log into Chase Bank, I get a message that my Firefox browser it out of date, and that I need to update it. Well today, Firefox updated my browser, so I tried to log into Chase again, and I got the same error message. Is anyone else having this problem with Chase? Thank you.
Attached screenshots

All Replies (2)

Dropa
Dropa
more options

They gave you the reason in the *Alert* popup. Not all sites support Firefox Browser and some site decide what browser they support so you have to use that Browser to access the site. Just because it did in the past doesn't mean current version is support on their network access.

Terry
Terry
more options

Could this be a recurrence of the problem you previously asked about?

https://support.mozilla.org/en-US/questions/1384673

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox