This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Issues with Pages Loading Completely (Or At All)

  • 1 reply
  • 0 have this problem
  • 3 views
  • Last reply by cor-el

Alyssa
Alyssa
more options

This just started happening today, but some pages just won't load at all. It will show that it is loaded in the tab, but the page is just blank. Or, the page will load but it won't load images or fonts and is fairly basic. This hasn't happened on every webpage, but most of them. I tried clearing my cache, which didn't help (it actually seemed to make it worse), and I'm not really sure what else to do. I've attached a picture of what "scotusblog.com" is giving me.

This just started happening today, but some pages just won't load at all. It will show that it is loaded in the tab, but the page is just blank. Or, the page will load but it won't load images or fonts and is fairly basic. This hasn't happened on every webpage, but most of them. I tried clearing my cache, which didn't help (it actually seemed to make it worse), and I'm not really sure what else to do. I've attached a picture of what "scotusblog.com" is giving me.
Attached screenshots

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This happens when CSS files are blocked or otherwise fail to load.

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window