This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

EMAIL PROBLEM

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by david

more options

WE CAN'T GET OUR NEW EMAILS, KEEPS ASKING FOR PASSWORD, WE RE ENTER PASSWORD AND STILL DOESN'T WORK... IMAP ISSUE?

SUSAN

[phone# removed from public forum] PLEASE ADVISE OF ISSUES BY CALLING OR TEXTING [phone# removed from public forum]

WE CAN'T GET OUR NEW EMAILS, KEEPS ASKING FOR PASSWORD, WE RE ENTER PASSWORD AND STILL DOESN'T WORK... IMAP ISSUE? SUSAN [phone# removed from public forum] PLEASE ADVISE OF ISSUES BY CALLING OR TEXTING [phone# removed from public forum]

Modified by James

All Replies (3)

more options

Is writing in upper case really necessary? Maybe if you shared some information, such as your email provider name, and whether the account used to work and when it stopped working.

more options

I didn't send this today... but I am having the same problem again. We need someone from technical support to help fix this. I can be contacted at [phone# removed from public forum] Last time the email server was down and there wasn't anything wrong with my computer... Abdinoors

Modified by James

more options

You need to provide information, such as error message received, and the email host (e,g, gmail, AOL, etc). The forum is our only support platform. It's free, but no direct contact. Do yu manage your own email server? We do need more information. Thank you,