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saving to sent file in Thunderbird

  • 8 replies
  • 1 has this problem
  • 6 views
  • Last reply by gwalchmai

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Thunderbird *sometimes* refuses to save an outgoing email to the Sent folder. How can I fix that?

Thunderbird *sometimes* refuses to save an outgoing email to the Sent folder. How can I fix that?

All Replies (8)

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What error message are you seeing in that instance?

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"Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors.

You can retry or save the message locally to Local Folders/Sent-gwalchmai@scattercreek.com."

“Retry” – same thing happens as the first time. “Save” – the message disappears and does not appear in my Sent Folder, nor in my Local/Sent folder.

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What you're experiencing are problems in the network, as indicated. You can do a workaround by changing your sent folder to use the PC and store locally. I have had that problem and that technique was useful.

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"changing your sent folder to use the PC and store locally." Um... how do I do that?

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in account settings, click 'copies&folders' and there you can change location of Sent folder.

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That worked, Thank you!

However, as of this morning, Thunderbird is not picking up new messages. My email server, scattercreek.com, has roundcube webmail -- same account, just a different door into it. Right now, roundcube shows three new messages that are not showing up in Thunderbird, despite several clicks on "Get Messages." And Thunderbird keeps popping up a little box that says "connection with scattercreek.com has timed out." I checked with scattercreek tech support, and they say all my settings are correct from their end.

I'm baffled.

I've been using Firefox/Thunderbird for at least 20 years, and have loved them both, have even donated a few pennies, on occasion. This most recent update of Thunderbird, however, seems to have a few bugs??

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Roundcube is an online email product and uses different connections that Thunderbird. The timeout could be network problems for scattercreek. Something to try would be to do this: - go to settings>general - start the config editor - locate mailnews.tcptimeout and change default from 100 to 300. That may be sufficient for this issue,

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Did that, & it still timed out without picking up any of the dozen emails that roundcube shows for today. Sorry.