This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Saving passwords

  • 3 replies
  • 0 have this problem
  • 24 views
  • Last reply by Toad-Hall

more options

I cannot get Thunderbird to store my email passwords. I just upgraded to 102.12.0 (64 bit) on a new Win 11 machine, from 59.9.1 (32 bit) on an old Win Vista machine. I transferred my profiles, and neither Thunderbird or Firefox are saving entered passwords. I am getting the prompts asking if I want to save, and am responding yes. I have McAfee LiveSafe, V. 1.10.231, RelN 16.0 R110, Afid 977

I cannot get Thunderbird to store my email passwords. I just upgraded to 102.12.0 (64 bit) on a new Win 11 machine, from 59.9.1 (32 bit) on an old Win Vista machine. I transferred my profiles, and neither Thunderbird or Firefox are saving entered passwords. I am getting the prompts asking if I want to save, and am responding yes. I have McAfee LiveSafe, V. 1.10.231, RelN 16.0 R110, Afid 977

All Replies (3)

more options

You might try disabling your antivirus and rechecking. There might also be settings in it to allow emails.

more options

I tuned off Real time scanning (for 45 minutes, closed t'bird, restarted t'bird, no change. I had to reenter my email password more than 8 times. I never had this problem with either of the previous versions.

more options

Help > More TRoubleshooting Information Under 'Application Basics' - half way - Profile Folders - click on 'Open Folder'

A new window opens shwoing the contents of your profile name folder. Exit Thunderbird now - this is important.

Scroll down, locate and delete the following files if you see them.

  • cert8.db (old unused)
  • key3.db (old unused)
  • pkcs11.txt - this file is probably the cause of the problem
  • signons.sqlite (old unused)
  • signons.txt (old unused)

Start Thunderbird a new pkcs11.txt should get created in the profile.