Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can not add add-on

  • 1 reply
  • 2 have this problem
  • 13 views
  • Last reply by jonzn4SUSE

zhoutonglx
zhoutonglx
more options

The add-on could not be downloaded because of a connection failure.

The add-on could not be downloaded because of a connection failure.
Attached screenshots

All Replies (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Sounds like a network issue, it works for me. see screenshot What OS? What desktop? X11 or Wayland? WiFi or LAN? If WiFi, did you try while plugged in? What troubleshooting have you tried?


Operating System: openSUSE Tumbleweed 20230629 KDE Plasma Version: 5.27.6 KDE Frameworks Version: 5.107.0 Qt Version: 5.15.10 Kernel Version: 6.3.9-1-default (64-bit) Graphics Platform: X11 Processors: 8 × Intel® Xeon® CPU E3-1535M v6 @ 3.10GHz Memory: 62.2 GiB of RAM Graphics Processor: Mesa Intel® HD Graphics P630 Manufacturer: HP Product Name: HP ZBook 17 G4

Modified by jonzn4SUSE