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How to Disable Junk Mail Controls

  • 4 replies
  • 1 has this problem
  • 26 views
  • Last reply by RML_Seattle

RML_Seattle
RML_Seattle
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I've been on another thread, "Not Junk Not Working" with no resolution. Have followed instructions in https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#thunderbird:win10:tb115 . Have rescued emails from Junk folder with shift+J hundreds of time but TB is NOT trainable. At this point I want to DISABLE ALL of TB junk-spam filtering capabilities. I have un-checked "Enable adaptive junk mail controls for this account", closed TB and restarted my computer. On restart, even though "Enable adaptive junk mail controls for this account" remains un-checked, emails still go to the junk folder. Note that the only emails that go to the junk folder are the ones in which I have cc'd myself. In other words, only my own email address is going to junk. BTW my own email address is on the white-list. I have spent way too much time reading all the Support community discussions and find no solution for HOW TO TURN IT OFF. Please help. Thanks. [TB 115.4.2, Win 11, have been TB user for 13 years & it's worked great until now]

I've been on another thread, "Not Junk Not Working" with no resolution. Have followed instructions in https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#thunderbird:win10:tb115 . Have rescued emails from Junk folder with shift+J hundreds of time but TB is NOT trainable. At this point I want to DISABLE ALL of TB junk-spam filtering capabilities. I have un-checked "Enable adaptive junk mail controls for this account", closed TB and restarted my computer. On restart, even though "Enable adaptive junk mail controls for this account" remains un-checked, emails still go to the junk folder. Note that the only emails that go to the junk folder are the ones in which I have cc'd myself. In other words, '''only my own email address is going to junk'''. BTW my own email address is on the white-list. I have spent way too much time reading all the Support community discussions and find no solution for HOW TO TURN IT OFF. Please help. Thanks. [TB 115.4.2, Win 11, have been TB user for 13 years & it's worked great until now]

All Replies (4)

david
david
  • Top 10 Contributor
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Have you tried setting the 'move junk messages to' option to go to your inbox? You have probably already read this article: https://wiki.mozilla.org/Thunderbird:Help_Documentation:Dealing_with_Junk_E-mail

RML_Seattle
RML_Seattle Question owner
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@david - I will give this a try: 'move junk messages to' option to go to your inbox. Thank you.

RML_Seattle
RML_Seattle Question owner
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@david - it didn't work. I set "move junk messages" to the inbox, but emails with my own email address (for instance, when I cc myself) still end up in the Junk folder.

RML_Seattle
RML_Seattle Question owner
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@david - if uninstall/reinstall Thunderbird do you think that will fix the problem? I need to keep my inbox, send and all the folders and their contents. Are all of those stored in C:\Users\(yourID)\Appdata\Roaming\Thunderbird ? And hopefully, NOT the junk mail settings???