My firefox keeps crashing
For the past two months, my Firefox Linux keeps crashing. I don't know why.
Here's the text from the Mozilla Crash Reporter window that pops up after Fox crashes: Accessibility: Active AdapterDeviceID: 0x5917 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 23.0.4.0 AdapterVendorID: 0x8086 Add-ons: langpack-en-GB%40firefox.mozilla.org:121.0.20231211.174248,langpack-en-CA%40firefox.mozilla.org:121.0.20231211.174248,uBlock0%40raymondhill.net:1.54.0,treestyletab%40piro.sakura.ne.jp:3.9.19,%40contain-facebook:2.3.11,addon%40darkreader.org:4.9.73,%7B7a7a4a92-a2a0-41d1-9fd7-1e92480d612d%7D:1.5.41,%40testpilot-containers:8.1.3,magnolia%4012.34:3.4.5.0,%7Ba6c4a591-f1b2-4f03-b3ff-767e5bedf4e7%7D:0.5.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:121.0.0,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4,ebay%40search.mozilla.org:1.4,firefox-compact-dark%40mozilla.org:1.2,amazondotcom%40search.mozilla.org:1.7 AvailablePageFile: 0 AvailablePhysicalMemory: 824360960 AvailableSwapMemory: 2147479552 AvailableVirtualMemory: 9762406400 BackgroundTaskMode: 0 BuildID: 20231211174248 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1703535161 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: x-cinnamon EMCheckCompatibility: true ExperimentalFeatures: network.cookie.sameSite.noneRequiresSecure,layout.css.grid-template-masonry-value.enabled,devtools.inspector.compatibility.enabled GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 4 GraphicsNumRenderers: 5 HeadlessMode: 0 InstallTime: 1703210473 IsWayland: 0 LastStartupWasCrash: 0 LinuxUnderMemoryPressure: 0 Notes: Linux Mint 21.2FP(D00-L1000-W0000000-T010) WR? WR+ libGL.so.1? libGL.so.1+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1545 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1703533821 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20231211174248","version":"121.0","vendor":"Mozilla","displayVersion":"121.0","platformVersion":"121.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15880,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.15.0-91-generic","locale":"en-CA"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"TargetFrameRate":60,"adapters":[{"description":"Mesa Intel(R) UHD Graphics 620 (KBL GT2)","vendorID":"0x8086","deviceID":"0x5917","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/iris","driverVersion":"23.0.4.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-CA"],"availableLocales":["en-CA","en-GB","en-US"],"appLocales":["en-CA","en-US","en-GB"],"systemLocales":["en-CA"],"regionalPrefsLocales":["en-CA"],"acceptLanguages":["en-CA","en-US","en"]},"update":{"channel":"release","enabled":false,"autoDownload":true,"background":true},"userPrefs":{"app.shield.optoutstudies.enabled":false,"browser.formfill.enable":false,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.suggest.enabled":false,"browser.search.widget.inNavBar":false,"browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"editor.truncate_user_pastes":false,"extensions.formautofill.addresses.enabled":true,"extensions.formautofill.creditCards.enabled":true,"media.gmp-gmpopenh264.lastInstallStart":1702542346,"media.gmp-gmpopenh264.lastDownload":1692156118,"media.gmp-gmpopenh264.lastDownloadFailed":1702542346,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error","media.gmp-gmpopenh264.lastUpdate":1692156118,"media.gmp-widevinecdm.lastInstallStart":1674466751,"media.gmp-widevinecdm.lastDownload":1674466756,"media.gmp-widevinecdm.lastDownloadFailed":1674463750,"media.gmp-widevinecdm.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-manager.lastCheck":1703517778,"media.gmp-manager.lastEmptyCheck":1703517778,"network.trr.strict_native_fallback":false,"privacy.fingerprintingProtection":true,"privacy.trackingprotection.enabled":true,"privacy.donottrackheader.enabled":true,"security.mixed_content.block_display_content":true,"signon.generation.enabled":false,"signon.rememberSignons":true,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":4,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":19380,"firstUseDate":19380},"addons":{"activeAddons":{"@contain-facebook":{"version":"2.3.11","scope":1,"type":"extension","updateDay":19567,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Facebook Container isolates your Facebook activity from the rest of your web activity in order to pr","name":"Facebook Container","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"{a6c4a591-f1b2-4f03-b3ff-767e5bedf4e7}":{"version":"0.5.0","scope":1,"type":"extension","updateDay":19600,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Spoof websites trying to gather information about your web navigation to deliver distinct content yo","name":"User-Agent Switcher and Manager","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19600,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"@testpilot-containers":{"version":"8.1.3","scope":1,"type":"extension","updateDay":19656,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Multi-Account Containers helps you keep all the parts of your online life contained in different tab","name":"Firefox Multi-Account Containers","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19387,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"treestyletab@piro.sakura.ne.jp":{"version":"3.9.19","scope":1,"type":"extension","updateDay":19682,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Show tabs like a tree.","name":"Tree Style Tab","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"uBlock0@raymondhill.net":{"version":"1.54.0","scope":1,"type":"extension","updateDay":19688,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"addon@darkreader.org":{"version":"4.9.73","scope":1,"type":"extension","updateDay":19703,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Dark mode for every website. Take care of your eyes, use dark theme for night and daily browsing.","name":"Dark Reader","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"{7a7a4a92-a2a0-41d1-9fd7-1e92480d612d}":{"version":"1.5.41","scope":1,"type":"extension","updateDay":19703,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Redesign the web with Stylus, a user styles manager. Stylus allows you to easily install themes and ","name":"Stylus","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"magnolia@12.34":{"version":"3.4.5.0","scope":1,"type":"extension","updateDay":19703,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Bypass Paywalls of news sites","name":"Bypass Paywalls Clean","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19428,"signedState":2,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"langpack-en-CA@firefox.mozilla.org":{"version":"121.0.20231211.174248","scope":1,"type":"locale","updateDay":19713,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Firefox Language Pack for English (CA) (en-CA)","name":"Language: English (CA)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"langpack-en-GB@firefox.mozilla.org":{"version":"121.0.20231211.174248","scope":1,"type":"locale","updateDay":19713,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Firefox Language Pack for English (GB) (en-GB)","name":"Language: English (GB)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"signedState":2,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19702,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19341,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19702,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19341,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19702,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19341,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"121.0.0","scope":1,"type":"extension","updateDay":19702,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19341,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"firefox-compact-dark@mozilla.org","blocklisted":false,"description":"A theme with a dark colour scheme.","name":"Dark","userDisabled":false,"appDisabled":false,"version":"1.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19380,"updateDay":19380},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 18798436352 TotalPhysicalMemory: 16650956800 UptimeTS: 1340.46109864 UtilityProcessStatus: Running Vendor: Mozilla Version: 121.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (20)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Paul,
I see this text in about:crashes. This application has not been configured to display crash reports. The preference breakpad.reportURL must be set.
You can try Firefox from the official Mozilla server if you currently use a version from the repositories of your Linux distribution to see if that allows to submit a crash report.
Hi corel, 1. How can I tell whether my Firefox is from the official Mozilla server?
I see this in Synaptic Package Manager> Software sources: deb [signed-by=/etc/apt/keyrings/mozillateam-ppa-jammy.gpg] https://ppa.launchpadcontent.net/mozillateam/ppa/ubuntu jammy main
2. Is it possible that my Firefox is on the official Mozilla server? I may have just chosen not to send my crash details to Mozilla, for privacy reasons.
Modified by Mozilla cheese
i'm using firefox from mozillateam PPA. that's official, right?
The Troubleshooting Information shows:
Distribution ID: mint-001 Update Channel: release-cck-mint
The official Firefox version would show no Distribution ID and Update Channel: release.
Help and then About Firefox. see screenshot
thanks jonzn and corel, i attached screenshot. looks like i'm not on official mozilla server.
P.S. Is there no way i can get linuxmint firefox to show crash reports?
Update: I downloaded firefox-121.0.tar.bz2 from mozilla.org and it's now running from the folder.
Modified by Mozilla cheese
just wanted to share the latest (just 10 seconds ago) "crash report" from the Crash Reporter (which pops up whenever the Fox crashes): https://pastebin.com/raw/QeYNekbG
Friends, I'm running fox from Mozilla.org and here's the ID from about:crashes bp-67635077-57d4-4b6d-8050-79d6f0231226 date submitted: 2023-12-25, 16:04 link: https://crash-stats.mozilla.org/report/index/bp-67635077-57d4-4b6d-8050-79d6f0231226
You can create a new profile as a quick test to see if your current profile is causing the problem.
See "Creating a profile":
If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems.
Hi Corel,
Is your suggestion based on the submitted crash report?
What desktop? I see x-cinnamon, can you try a different Desktop. X11 or Wayland? Try the other and see what happens. What driver version for Graphics? Can you try your OS on a live usb stick and maybe another distro to see if you have the same issues.
Modified by jonzn4SUSE
Jonzn,
I'll answer your questions about the system first, and then I’ll respond to your suggestions.
First, questions about my system:
I'm on Cinnamon.
$ echo $XDG_SESSION_TYPE
x11
$ inxi -G Graphics:
Device-1: Intel UHD Graphics 620 driver: i915 v: kernel Device-2: IMC Networks Integrated Camera type: USB driver: uvcvideo Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting
unloaded: fbdev,vesa gpu: i915 resolution: 1366x768~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics 620 (KBL GT2)
v: 4.6 Mesa 23.0.4-0ubuntu1~22.04.1
Now I'll respond to your suggestions: You suggest trying: 1. a different desktop, 2. Wayland ("the other" window manager), 3. Linux Mint on a Live USB, and 4. maybe another distro.
Are your suggestions based on the crash report? If this is just a stab in the dark, I’d rather not just mess around with changing desktops or window manager. I’m afraid I don’t have the skills to completely undo that, should I decide to revert to Cinnamon and x11.
I had my first crash while using the Fox from official Mozilla server: bp-fc4b0ca7-ee22-44bd-a42d-d2e090231226 https://crash-stats.mozilla.org/report/index/bp-fc4b0ca7-ee22-44bd-a42d-d2e090231226
I thought by sharing the crash report with everyone here, we could figure out the cause of the problem. Can someone please help me understand what’s causing the crash?
my 2nd crash on the official-mozilla-server firefox https://crash-stats.mozilla.org/report/index/bp-81c61dfe-d1f6-42fc-b7fa-41e9f0231226
Run Firefox from the cmd line and see what errors you get.
Does it still happen with the flatpak package?
Does it still crash in Troubleshoot Mode?
You can also try this from the cmd line and then tail -20 the log and see why it closed. strace -t -o firefox_debug.txt firefox & Here is a screenshot of my output after closing Firefox. see screenshot This will run the distro version of Firefox. To run from the downloaded version, go to the folder and change the cmd to strace -t -o firefox_debug.txt firefox-bin &
Modified by jonzn4SUSE
There is no changing desktop. For me, I can just install it and at the login screen pick the desktop I want to boot into and also pick X11 or Wayland. see screenshots You could create another user and then test.
Modified by jonzn4SUSE