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Menu Bar turns gray when viewing a message TB115

  • 4 replies
  • 0 have this problem
  • 11 views
  • Last reply by Bob Tezyk

Bob Tezyk
Bob Tezyk
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When viewing a message in a tab, if you click on the junk setting, TB will process the message according to the message filters and then it will display the next message. At this point the Menu Bar is disabled. The only resolution is to close the tab. TB will return to the In Box and the Menu Bar is re-activated. The issue appears to be intermittent. I have been unable to determine under what conditions the error occurs.

When viewing a message in a tab, if you click on the junk setting, TB will process the message according to the message filters and then it will display the next message. At this point the Menu Bar is disabled. The only resolution is to close the tab. TB will return to the In Box and the Menu Bar is re-activated. The issue appears to be intermittent. I have been unable to determine under what conditions the error occurs.

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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If it happens with 115.6.0 started as Help > Troubleshoot Mode, then please file a bug report.

Bob Tezyk
Bob Tezyk Question owner
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Name: Thunderbird 

   Version: 115.6.0
   Build ID: 20231215200246
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.6.0
   OS: Windows_NT 10.0 22621
   OS Theme:
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 2
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 39.7 GB
   Disk Space Available: 722 GB
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, 3
   account7:
     INCOMING: account7, , (nntp) freetext.usenetserver.com:119, plain, 3
     OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, 3, true
   account13:
     INCOMING: account13, , (imap) imap.gmail.com:993, SSL, 10
     OUTGOING: , smtp.gmail.com:465, SSL, 10, true
   account14:
     INCOMING: account14, , (rss) Feeds, plain, 3
   account16:
     INCOMING: account16, , (imap) imap.gmx.com:993, SSL, 3
     OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, 3, true
   account18:
     INCOMING: account18, , (imap) mail.wd5ddh.org:993, SSL, 3
     OUTGOING: , mail.wd5ddh.org:587, alwaysSTARTTLS, 3, true
 Libraries
     Library
     Status
     Expected minimum version
     Version in use
     Path
     RNP (OpenPGP)
     OK
     0.17.0
     0.17.0+PR2073.MZLA.115.6.0
     C:\Program Files\Mozilla Thunderbird\rnp.dll
Calendar Settings
     Home

       Name
       Value

       Name:
       Type: storage
       Disabled: false
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms: false
       Cache Enabled: false
       iMIP Identity:
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported: true
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:
            Name:
       Type: storage
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only:
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported: true
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:
       Name:
       Type: gdata
       Disabled:
       Username:
       URI:
       Refresh Interval: 60
       Read-only: false
       Suppress Alarms: false
       Cache Enabled: true
       iMIP Identity:
       iMIP Disabled: true
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event: 5
       Attachment Supported: false
       Max Categories:
       Privacy State Supported:
       Priority Supported: false
       Event Supported: false
       Task Supported: true
       Local Time Supported: false
       UTC/GMT Supported:
       Auto-Scheduling Supported:

     Holidays in United States
       Name:
       Type: gdata
       Disabled:
       Username:
       URI:
       Refresh Interval: 0
       Read-only: true
       Suppress Alarms: false
       Cache Enabled: true
       iMIP Identity:
       iMIP Disabled: true
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event: 5
       Attachment Supported: false
       Max Categories:
       Privacy State Supported:
       Priority Supported: false
       Event Supported: true
       Task Supported: false
       Local Time Supported: false
       UTC/GMT Supported:
       Auto-Scheduling Supported:
       Name:
       Type: gdata
       Disabled:
       Username:
       URI:
       Refresh Interval: 60
       Read-only: true
       Suppress Alarms: false
       Cache Enabled: true
       iMIP Identity:
       iMIP Disabled: true
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event: 5
       Attachment Supported: false
       Max Categories:
       Privacy State Supported:
       Priority Supported: false
       Event Supported: true
       Task Supported: false
       Local Time Supported: false
       UTC/GMT Supported:
       Auto-Scheduling Supported:
     bobtezyk@gmail.com
       Name:
       Type: gdata
       Disabled:
       Username:
       URI:
       Refresh Interval: 30
       Read-only: false
       Suppress Alarms: false
       Cache Enabled: true
       iMIP Identity:
       iMIP Disabled: true
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event: 5
       Attachment Supported: false
       Max Categories:
       Privacy State Supported:
       Priority Supported: false
       Event Supported: true
       Task Supported: false
       Local Time Supported: false
       UTC/GMT Supported:
       Auto-Scheduling Supported:

     ECARC

       Name
       Value

       Name:
       Type: gdata
       Disabled:
       Username:
       URI:
       Refresh Interval: 30
       Read-only: false
       Suppress Alarms: false
       Cache Enabled: true
       iMIP Identity:
       iMIP Disabled: true
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event: 5
       Attachment Supported: false
       Max Categories:
       Privacy State Supported:
       Priority Supported: false
       Event Supported: true
       Task Supported: false
       Local Time Supported: false
       UTC/GMT Supported:
       Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

     GPU: 1
     Extension: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Addon Compatibility Check
       extension
       1.9.1
       true
       addoncompatibility@opto.one

       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       Compact Headers
       extension
       5.1
       true
       compactHeaders@dillinger

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Provider for Google Calendar
       extension
       115.0.2
       true
       {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}

       Signature Switch
       extension
       2.16.1
       true
       {2ab1b709-ba03-4361-abf9-c50b964ff75d}

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus: Norton 360
     Antispyware:
     Firewall: Norton 360

 Graphics

     Features
     Compositing: WebRender
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)

EGL_VERSION: 1.5 (ANGLE 2.1.19735 git hash: 6784271c1c62) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_plat

Bob Tezyk
Bob Tezyk Question owner
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The troubleshoot file was too large to post so I had to delete some blank entries.

When I invoked Troubleshoot mode, the tool bar disappeared so I am not sure if the dump is useful.

Bob Tezyk
Bob Tezyk Question owner
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Here is an update with additional information:

When the menu bar goes gray, if you delete the message by right clicking and using the subsequent menu selection, the message is deleted, the message above appears and the menu bar is re-activated.