Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to subscribe folders by vodafone

more options

I've a Vodafone-mail account, but in thunderbird i can't subscribe any folders like mail inbox, trash... I've check out all server settings several times, no success. The acount is configured for imap, what can i do?

I've a Vodafone-mail account, but in thunderbird i can't subscribe any folders like mail inbox, trash... I've check out all server settings several times, no success. The acount is configured for imap, what can i do?

All Replies (4)

more options

For us to better investigate this issue, we will need some more information.

Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/, paste the clipboard by right clicking in the large text area, select paste from the menu, change the retention period to expire in 28 days, use the Paste Snippet button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the URL to your troubleshooting information you just copied.
more options

Hello Matt, thank you for your support! This is the created URL: https://pastebin.mozilla.org/ThjcELmt

more options

Please check - Logon to webmail account via a browser - This will prove you know the password is working but more importantly please check this - Are there any options you need to select for each folder... something like a 'Show in Imap' option?


You should auto see the default folders eg: Inbox, Sent, Drafts, Trash etc Are you saying the vodafone account name is displayed in Folder Pane on the left side but it has no folders at all ?

Or is there a > chevron on left of vodafone account name ? If yes, click on the > chevron to expand account to see folders. Or is there no > chevron so you cannot expand to see anything.

What view are you using ? View > Folders > 'All' OR 'Unified' ?

more options

Hello Toad-Hall, i've checked all settings and to be sure i've changed the password corresponding to the vodafone guideline. Still i see only the inbox-folder and i can't add any folder else (look at the screenshot).