Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Missing emails

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by david

bb20
bb20
more options

I recently changed hosting company for my email address. When I put the new server settings (IMAP) into Thunderbird, it happily showed me the new emails, but all my messages from the previous server suddenly disappeared. Are they really gone, or are they stored somewhere?

I recently changed hosting company for my email address. When I put the new server settings (IMAP) into Thunderbird, it happily showed me the new emails, but all my messages from the previous server suddenly disappeared. Are they really gone, or are they stored somewhere?

All Replies (3)

david
david
  • Top 10 Contributor
more options

Did you make the change by overtyping the new server info over the old server info? If so, the new account would have deleted any messages in its first sync, as those messages are not on the new host's server.

bb20
bb20 Question owner
more options

I'm afraid that's exactly what I did. So does that mean they're gone for good? I thought maybe they might be archived somewhere on my system.

david
david
  • Top 10 Contributor
more options

My guess is they're gone.