This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Getting out of Charter/Spectrum

  • 1 reply
  • 0 have this problem
  • 4 views
  • Last reply by david

henmonts
henmonts
more options

I have used Thunderbird with my Charter/Spectrum account for years. In the last year or so, the link has become less reliable and frankly I think Spectrum is allowing less bandwidth and they refuse to provide any support.

Is there a way to have a stand-alone web based Thunderbird account that doesn't go through the charter email acct? If so are there instructions for making the transition? Obviously I would like to be able to transfer contacts and files.

Thanks David Henry

I have used Thunderbird with my Charter/Spectrum account for years. In the last year or so, the link has become less reliable and frankly I think Spectrum is allowing less bandwidth and they refuse to provide any support. Is there a way to have a stand-alone web based Thunderbird account that doesn't go through the charter email acct? If so are there instructions for making the transition? Obviously I would like to be able to transfer contacts and files. Thanks David Henry

All Replies (1)

david
david
  • Top 10 Contributor
more options

Thunderbird is only the go-between for you and your charter account. The only way to remove yourself from the charter account would be to create a new email account elsewhere, such as free ones (e.g., gmail or outlook), or fee-based ones (e.g., fastmail or protonmail) -- and there are others. I am not recommending one over another, just listing a few of which I am aware. Note: Thunderbird can work with all of these.