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thunderbird

  • 5 replies
  • 0 have this problem
  • 4 views
  • Last reply by christ1

undercash
undercash
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Hello

In september I got a new computer and then reinstalled windows (10) as well as thunderbird but since them, and unlike on my former pc (win10 64 too, never had an issue for years), the app is constantly crashing at least once per day.

I get this logged :

Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\Mozilla Thunderbird\thunderbird.exe

Problem signature Problem Event Name: AppHangB1 Application Name: thunderbird.exe Application Version: 115.6.1.0 Application Timestamp: 65985314 Hang Signature: 3cf8 Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1036 Additional Hang Signature 1: 3cf86febfa3045382340f55bfddb133d Additional Hang Signature 2: f409 Additional Hang Signature 3: f409ad44de4820d7417e6d1be55de321 Additional Hang Signature 4: 3cf8 Additional Hang Signature 5: 3cf86febfa3045382340f55bfddb133d Additional Hang Signature 6: f409 Additional Hang Signature 7: f409ad44de4820d7417e6d1be55de321

Extra information about the problem Bucket ID: 4e371bae829e2a839a8a4827964321ec (1912420326634103276)

What could I do to fix this? thank you

Hello In september I got a new computer and then reinstalled windows (10) as well as thunderbird but since them, and unlike on my former pc (win10 64 too, never had an issue for years), the app is constantly crashing at least once per day. I get this logged : Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\Mozilla Thunderbird\thunderbird.exe Problem signature Problem Event Name: AppHangB1 Application Name: thunderbird.exe Application Version: 115.6.1.0 Application Timestamp: 65985314 Hang Signature: 3cf8 Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1036 Additional Hang Signature 1: 3cf86febfa3045382340f55bfddb133d Additional Hang Signature 2: f409 Additional Hang Signature 3: f409ad44de4820d7417e6d1be55de321 Additional Hang Signature 4: 3cf8 Additional Hang Signature 5: 3cf86febfa3045382340f55bfddb133d Additional Hang Signature 6: f409 Additional Hang Signature 7: f409ad44de4820d7417e6d1be55de321 Extra information about the problem Bucket ID: 4e371bae829e2a839a8a4827964321ec (1912420326634103276) What could I do to fix this? thank you

All Replies (5)

christ1
christ1
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the app is constantly crashing at least once per day.

Is it crashing, or just hanging? In the latter case, do you get a "Not responding" notification in the title bar?

Also, what is your anti-virus software?

undercash
undercash Question owner
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It's hanging . yes, with a not responding notification in the bar. usually, I need to close it using ctrl+alt+del and delete the process. but sometimes it will work just by clicking on close then will popup the windows (this program is not responding) and to force closing

I m not using any anti virus beside windows defender

christ1
christ1
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Anti-virus software is most likely the culprit here.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Also, keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

undercash
undercash Question owner
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I do not use antivirus . just windows builtin defender

christ1
christ1
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I do not use antivirus . just windows builtin defender

Fine. And guess what Defender is.