This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

A unique identity matching the From address was not found - cannot forward, cannot open links

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by sfhowes

Ingny
Ingny
more options

I still have this problem, has been over 1 year and I was hoping that you would be able to fix it since it was caused by a bug when you updated Thunderbird over 1 year ago. I have 2 e-mail accounts and only my main e-mail is affected. When I receive an e-mail, I cannot forward it, cannot open any info, cannot open any links, nothing works. The only way I can open it, is to right click on message and "send to other window", then I can finally work it like a regular e-mail, opening links, reading picture messages and forwarding it. 

I found this info on the help line a year ago, but it is really getting frustrating and since this bug happened when you updated over 1 year ago, I was hoping that you would be able to update and get it back to normal. Never had problems before this.

Please advise how I can fix my e-mail. Thank you ingny

I still have this problem, has been over 1 year and I was hoping that you would be able to fix it since it was caused by a bug when you updated Thunderbird over 1 year ago. I have 2 e-mail accounts and only my main e-mail is affected. When I receive an e-mail, I cannot forward it, cannot open any info, cannot open any links, nothing works. The only way I can open it, is to right click on message and "send to other window", then I can finally work it like a regular e-mail, opening links, reading picture messages and forwarding it. I found this info on the help line a year ago, but it is really getting frustrating and since this bug happened when you updated over 1 year ago, I was hoping that you would be able to update and get it back to normal. Never had problems before this. Please advise how I can fix my e-mail. Thank you ingny

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor
more options

If you install the FolderFlags add-on, does it indicate the Inbox is acting like a Drafts folder?

https://support.mozilla.org/en-US/questions/1414262