This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Facebook Messenger Video Call Crash.

  • 6 replies
  • 3 have this problem
  • 39 views
  • Last reply by frichieny

frichieny
frichieny
more options

Whenever I try to Start or Open Camera for Video Call Firefox stops working. I don't if its because when i start a call a new Window pop ups. The Call in not dropping its just that It is not showing the video. So If Audio call only then its ok but when I start Video Call it crashes.

What I did to try yo fix: Reinstall Firefox Refresh Firefox Remove Extensions Sign out profile.

Lastly I Fresh Install my Windows OS. Then these again. Reinstall Firefox Refresh Firefox Remove Extensions Sign out profile. Installed Developer Firefox Still not working

Discord Video Call Working Edge Video Call Working I haven't tried the Messenger APP

System Windows 10.

Whenever I try to Start or Open Camera for Video Call Firefox stops working. I don't if its because when i start a call a new Window pop ups. The Call in not dropping its just that It is not showing the video. So If Audio call only then its ok but when I start Video Call it crashes. What I did to try yo fix: Reinstall Firefox Refresh Firefox Remove Extensions Sign out profile. Lastly I Fresh Install my Windows OS. Then these again. Reinstall Firefox Refresh Firefox Remove Extensions Sign out profile. Installed Developer Firefox Still not working Discord Video Call Working Edge Video Call Working I haven't tried the Messenger APP System Windows 10.
Attached screenshots

All Replies (6)

zeroknight
zeroknight
more options

Visit about:crashes in the address bar, submit any recent pending crash reports related to the issue and share the report IDs here.

frichieny
frichieny Question owner
more options

I can't find any crash report. It is seems that it is not crashing it is just stop working or very slow.

I have 16 gb ram and ryzen 5700g so maybe its not an hardware issue.

Muhammad Rikaz Khan
Muhammad Rikaz Khan
more options

I can't find any crash report. It is seems that it is not crashing it is just stop working or very slow.

frichieny
frichieny Question owner
more options

I tried waiting for it to work but the pop up window is unresponsive tho the audio still works fine.

the Video Call Messenger in Chrome and Edge works fine tho whenever i switch to them

Modified by frichieny

zeroknight
zeroknight
more options

Install the Media Feature Pack if applicable. Also install "VP9 Video Extensions" and "AV1 Video Extension" from the Microsoft Store then reboot.

Did you try disabling hardware acceleration?

frichieny
frichieny Question owner
more options

Hi again :)

I can't find the add feature steps in the media feature pack. I did install the AV1 too since the vp9 is already installed.

After disabling the hardware acceleration it still doesn't work but The Main Window shows a new error its the [The "Messenger Call" is slowing down firefox]. attached a screenshot below

Modified by frichieny