We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to sync firefox Android with Desktop due to missing Sync Menu Item

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Paul

Ava E
Ava E
more options

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowehere to be found.

I am using the current version of fire fox and am using the same smail on both devices.

I tried using using the QR scanner from the dialogue box in the firefox keyboard, however that only brings up a "Did you use the system camera? You must pair from within the Firefox app." display.

The option is still missing from the menu.

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowehere to be found. I am using the current version of fire fox and am using the same smail on both devices. I tried using using the QR scanner from the dialogue box in the firefox keyboard, however that only brings up a "Did you use the system camera? You must pair from within the Firefox app." display. The option is still missing from the menu.

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

If you open the Firefox for Android menu from the home screen, do you see your name or email address listed in the menu options?

Ava E
Ava E Question owner
more options

The issue was resolved; the problem was not the browser but my impatience. Thank you for responding regardless and sorry for wasting your time.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

No problem, glad to hear it is okay.