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Reset Windows, passwords lost

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  • Last reply by Robin

Robin
Robin
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I reset Windows yesterday to attempt to fix a problem with my computer. After redownloading Firefox and signing into a few basic things (including my Mozilla account), I realised all my logins were gone. I have followed the steps in [[this tutorial|https://support.mozilla.org/en-US/questions/1310179]] but it didn't work - I think saving logins in this instance of Firefox overwrote the other logins file, as when I opened it, it only had the login info from what I logged into after I reset.

Looking at my connected services, it seems the instance of Firefox from before I reset is still open. I mention this just because it's possible that this would contribute to a solution.

Any help is greatly appreciated as I have a number of securely generated passwords and cannot access a good deal of my accounts.

I reset Windows yesterday to attempt to fix a problem with my computer. After redownloading Firefox and signing into a few basic things (including my Mozilla account), I realised all my logins were gone. I have followed the steps in [[this tutorial|https://support.mozilla.org/en-US/questions/1310179]] but it didn't work - I think saving logins in this instance of Firefox overwrote the other logins file, as when I opened it, it only had the login info from what I logged into after I reset. Looking at my connected services, it seems the instance of Firefox from before I reset is still open. I mention this just because it's possible that this would contribute to a solution. Any help is greatly appreciated as I have a number of securely generated passwords and cannot access a good deal of my accounts.

Chosen solution

Nevermind - spent over a day researching how to solve this problem and somehow never encountered a mention of the 'Old Firefox Data' folder. Posting this question and reading through the other posts in the See Also sidebar was how I ended up finding out what to do.

Anyone else with a similar issue - you should have a folder called Old Firefox Data on your desktop. Copy-paste the logins and key4 files from there into your profile folder (which you can find by typing about:profiles into the address bar and clicking on the Open Folder button for the Root Directory). Hope this helps!

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Robin
Robin Question owner
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Chosen Solution

Nevermind - spent over a day researching how to solve this problem and somehow never encountered a mention of the 'Old Firefox Data' folder. Posting this question and reading through the other posts in the See Also sidebar was how I ended up finding out what to do.

Anyone else with a similar issue - you should have a folder called Old Firefox Data on your desktop. Copy-paste the logins and key4 files from there into your profile folder (which you can find by typing about:profiles into the address bar and clicking on the Open Folder button for the Root Directory). Hope this helps!

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