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Email not working on mobile devices after password reset at provider

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by HawaiiEmo

HawaiiEmo
HawaiiEmo
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During a troubleshooting episode to confirm forwarding from gmail accounts, the email password was reset by the provider Spectrum. Email works properly on a Windows desktop computer but from the time the reset was accomplished have been unable to receive emails on iPad or iPhone. Have entered the new password in mail settings but get the following message: The IMAP server is not responding. Check your network connection and that you have entered the correct information in the "Incoming Mail Server". The password and settings are correct for the mail account. Checked the password saved in settings/password for the email account and found a different password. Tried that password but same message. Am I missing something?

During a troubleshooting episode to confirm forwarding from gmail accounts, the email password was reset by the provider Spectrum. Email works properly on a Windows desktop computer but from the time the reset was accomplished have been unable to receive emails on iPad or iPhone. Have entered the new password in mail settings but get the following message: The IMAP server is not responding. Check your network connection and that you have entered the correct information in the "Incoming Mail Server". The password and settings are correct for the mail account. Checked the password saved in settings/password for the email account and found a different password. Tried that password but same message. Am I missing something?

All Replies (2)

Matt
Matt
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  • Top 10 Contributor
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As there is no Thunderbird for Ipad or iphone, I really do not know what we can do for you.

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HawaiiEmo
HawaiiEmo Question owner
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Problem was solved with change in iPhone and iPad settings

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