We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Report ID Date Submitted

bp-dfbd1f7c-e48c-49a6-9d57-787830240913 13/09/2024, 16:04

bp-5f2cd982-523d-487c-96a2-56e290240913 13/09/2024, 15:47

bp-9e6ab19e-1cd4-4532-8c50-67cff0240913 13/09/2024, 15:47

bp-fbc2969a-130d-457f-9539-158540240913 13/09/2024, 15:47

bp-1999dabb-98db-4f04-ac7f-175650240913 13/09/2024, 15:47

bp-c93dc82b-bfa9-463f-a3b1-eb9f70240913 13/09/2024, 15:47

bp-10130139-b0e4-4b70-bf87-7b3e60240913 13/09/2024, 15:47

bp-77777f8c-3036-4be2-afa3-d46810240902 02/09/2024, 19:14

bp-89e6737f-d562-488c-a2f7-13b430240914 14/09/2024, 16:12

If Mozilla don't act on this crashing I can see its market being lost fairly fast.

I see Dev works, did you try the current version of Firefox from Mozilla?

Did you try Firefox in Troubleshoot Mode?

I don't have this issue with my distro nor Mozilla version. Can you provide steps to replicate? What Desktop? X11 or Wayland? Do you have the same issues with your distro on a live usb stick? Is nvidia in the mix? If so, what card and what driver are your running?

Operating System: openSUSE Tumbleweed 20240912 KDE Plasma Version: 6.1.5 KDE Frameworks Version: 6.5.0 Qt Version: 6.7.2 Kernel Version: 6.10.9-1-default (64-bit) Graphics Platform: X11 Processors: 16 × AMD Ryzen 7 5825U with Radeon Graphics Memory: 62.1 GiB of RAM Graphics Processor: AMD Radeon Graphics Manufacturer: HP Product Name: HP ProBook 455 15.6 inch G9 Notebook PC

You could just download and run Firefox from Mozilla and then sync the data to the Moz-Firefox. Then with your distro version, create a new profile and see if it helps.

I don't have this issue with my distro nor Mozilla version.

Can you provide steps to replicate? Install (freshly bar the existing data files) either Firefox from snap, Flatpak or apt. Play with it for a while. Try installing a new add-on/extension.

What Desktop? X11 or Wayland? Wayland.

Do you have the same issues with your distro on a live usb stick? No. But that has a Firefox built-in from the start.

Is nvidia in the mix? If so, what card and what driver are your running? No. It's an AMD Radeon R7 M445 Graphics 4G GDDR5. But there is an issue with the amdgpu version update at present which is not syncing with the Linux kernel. But I think the latter issue happened after the Firefox hassle.

Comment: Self experiencing (for a month?) frequently during day, similar crashes with several computers using openSUSE and Ubuntu.

That why am on here looking :-)

Comment: Self experiencing (for a month?) frequently during day, similar crashes with several computers using openSUSE and Ubuntu. That why am on here looking :-)

Welcome to the party Paul. You need to provide sysinfo. I'm running Tumbleweed and Leap with no such issues. Are you in X11 or Wayland?

What Desktop? X11 or Wayland? Wayland.

What happens in X11 and what desktop? Did you try Firefox in Troubleshoot Mode?

@jonzn4SUSE

Gnome desktop. Version 46.0

On installation my 24.04.1 ran X11. As soon as I noticed this, I reconfigured in the /etc/gdm3/costom.conf so it ran Wayland. It is possible my Firefox issues came after this but I'll have to revert to prove it. So I'll report back on the behaviour under X11.

I never used troubleshooting mode before. I'll try it and report back - although I see that it disallows use of extensions and other things that have previously triggered crashes.

Thanks for suggestions.

Deleted as posted twice.

Am using partition with Ext4

Am NOT using btrfs, except for these two items

S | Name | Summary | Type ---+--------------------+----------------------------------------------+-------- i | libbd_btrfs2 | The BTRFS plugin for the LibBlockDev library | package i | libudisks2-0_btrfs | UDisks module for btrfs | package paulparker@7400K-hxi52:~>

paulparker@7400K-hxi52:~> sudo zypper se -i x11 Loading repository data... Reading installed packages...

S | Name | Summary | Type ---+----------------------------+----------------------------------------------------------+-------- i | dbus-1-x11 | D-Bus Message Bus System | package i | ghostscript-x11 | X11 library for Ghostscript | package i | gnome_x11 | GNOME Desktop Environment (X11) | pattern i | libQt5X11Extras5 | Qt 5 X11 Extras Addon | package i | libva-x11-2 | X11 backend for the Video Acceleration API | package i | libX11-6 | Core X11 protocol client library | package i | libX11-data | Shared data for the Core X11 protocol library | package i | libX11-xcb1 | XCB X11 protocol client library | package i | libxkbcommon-x11-0 | Library for handling xkb descriptions using XKB-X11 | package i+ | patterns-base-x11 | X Window System | package i | patterns-base-x11_enhanced | X Window System | package i | patterns-gnome-gnome_x11 | GNOME Desktop Environment (X11) | package i+ | patterns-yast-x11_yast | YaST User Interfaces | package i | perl-X11-Protocol | Perl module for the X Window System Protocol, version 11 | package i | pulseaudio-module-x11 | X11 module for PulseAudio | package i+ | x11 | X Window System | pattern i | x11-tools | Tools for the X Window System | package i+ | x11_yast | YaST User Interfaces | pattern i | xorg-x11-driver-video | Compatibility metapackage for X.Org video drivers | package i | xorg-x11-essentials | Compatibility metapackage for X.Org core applications | package i | xorg-x11-fonts | X.Org fonts | package i | xorg-x11-fonts-converted | X.Org fonts | package i | xorg-x11-fonts-core | Core Fonts for X.Org | package i | xorg-x11-fonts-legacy | Core Fonts for X.Org | package i | xorg-x11-libX11-ccache | X | package i | xorg-x11-server | X | package i | xorg-x11-server-extra | Additional Xservers Xephyr, Xnest) | package i | xorg-x11-server-Xvfb | Virtual Xserver Xvfb | package i | xorg-x11-Xvnc | TigerVNC implementation of Xvnc | package i | xorg-x11-Xvnc-module | VNC module for X server | package i | yast2-x11 | YaST2 - X11 support | package paulparker@7400K-hxi52:~> sudo zypper se -i wayland Loading repository data... Reading installed packages...

S | Name | Summary | Type ---+-----------------------+----------------------------------------------------------------+-------- i | gnome-session-wayland | Wayland support for the GNOME Session Manager | package i | libgstwayland-1_0-0 | GStreamer Streaming-Media Framework Plug-Ins - Wayland backend | package i | libwayland-client0 | Wayland core client library | package i | libwayland-cursor0 | Wayland cursor library | package i | libwayland-egl1 | Additional egl functions for wayland | package i | libwayland-server0 | Wayland core server library | package i | xwayland | Xwayland Xserver | package paulparker@7400K-hxi52:~>

On 18 September 2024 15∶14∶36 (Australia/Sydney) executed the refresh for Firefox and it so far has not crashed.

Next time will try refresh earlier : -)

Past week firefox Crashing repeatedly again, mostly when using openSUSE Leap 15.6 GNOME

My Crashes not happening so often when using Ubuntu 24.04.1 LTS (Noble Numbat) GNOME

Even after re-ran Firefox Refresh, it is still crashing again...

While consider possible hardware failing issues, using Web 42.4 powered by WebKitGTK 2.44.3 seems not to be crashing...

Is not clear reason for Firefox Crashes, when Crashes seems to be missing info..

BTW am not sure where to send data, also what data to send...

Sep 24 05:57:28 systemd[9430]: Reached target GNOME Wayland Session. Sep 24 05:57:29 systemd[9430]: Starting GNOME Shell on Wayland... Sep 24 05:57:29 gnome-shell[9589]: Running GNOME Shell (using mutter 45.3) as a Wayland display server Sep 24 05:57:30 gnome-shell[9589]: Using Wayland display name 'wayland-0' Sep 24 05:57:31 systemd[9430]: Started GNOME Shell on Wayland. Sep 24 05:57:33 systemd[9430]: Reached target GNOME Wayland Session (session: gnome). Sep 24 05:57:33 gnome-shell[9023]: Connection to xwayland lost Sep 24 05:57:33 gnome-shell[9023]: Xwayland terminated, exiting since it was mandatory Sep 24 05:57:33 gnome-shell[9023]: JS ERROR: Gio.IOErrorEnum: Xwayland exited unexpectedly

Sep 24 05:24:29 systemd[2065]: Reached target GNOME session X11 services. Sep 24 05:24:29 gnome-shell[3083]: > X11 cannot support keycodes above 255. Sep 24 05:24:29 gnome-shell[3083]: > X11 cannot support keycodes above 255. Sep 24 05:24:30 systemd[2065]: Reached target GNOME session X11 services. Sep 24 05:57:09 systemd[2065]: Stopped target GNOME session X11 services. Sep 24 05:57:09 systemd[2065]: Stopped target GNOME session X11 services. Sep 24 05:57:11 gnome-shell[9023]: Using public X11 display :1024, (using :1025 for managed services) Sep 24 05:57:14 org.gnome.Shell.desktop[9353]: > X11 cannot support keycodes above 255. Sep 24 05:57:14 org.gnome.Shell.desktop[9364]: > X11 cannot support keycodes above 255. Sep 24 05:57:14 org.gnome.Shell.desktop[9364]: > X11 cannot support keycodes above 255. Sep 24 05:57:29 systemd[9430]: GNOME Shell on X11 was skipped because of an unmet condition check (ConditionEnvironment=XDG_SESSION_TYPE=x11). Sep 24 05:57:30 gnome-shell[9589]: Using public X11 display :0, (using :1 for managed services) Sep 24 05:57:31 systemd[9430]: GNOME session X11 services is inactive.

.

9/15/24, 12:34 PM jonzn4SUSE

My apologies for my delay

paulparker@7400K-hxi52:~> sysinfo (by hxtools sysinfo) [7400K-hxi52] openSUSE Leap 15.6 | Linux 6.4.0-150600.23.17-default x86_64 | 2-thr AMD A6-7400K Radeon R5 3500MHz | Load: 0.94 Tasks: 1036 | Mem: 3277/14939MB | Disk: 2111/3601GB | Gfx: Advanced Micro Devices, Inc. [AMD/ATI] Kaveri [Radeon R5 Graphics] @ 1920x1080 paulparker@7400K-hxi52:~>

Deleted the partition, then re-installed openSUSE 15.6 GNOME yesterday, while adding some other applications it crashed again...

My entire system crashed in last 10 days.

Caused by Ubuntu 24.04 bugs when upgrading from 22.04 - as explained in this article.

No good doing system restores to 24.04 snapshots as these have the bugs within them and can't rollback to 22.04 due to dependencies danger.

Once a fresh install was done Firefox seems to be going fine, no freezes, Firefox-must-close windows or anything.

So from my end it's all caused by the new version of Ubuntu op system and bugs breaking out when you install it via an upgrade from 22.04LTS.