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Unable to send email; SMTP error

  • 5 replies
  • 0 have this problem
  • Last reply by david

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For the past few days I have intermittently had a problem sending email. I get email from Spectrum, my ISP. When I try to send I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout007.msg.pkvw.co.charter.net cmsmtp 173.211.127.45 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

When I go to the indicated website and look up error 1130, this is what I get: The IP address you’re trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you’re connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. If the IP address is a Spectrum-provided email address, contact us.

Note my email address is not Spectrum provided.

For the past few days I have intermittently had a problem sending email. I get email from Spectrum, my ISP. When I try to send I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout007.msg.pkvw.co.charter.net cmsmtp 173.211.127.45 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130. When I go to the indicated website and look up error 1130, this is what I get: The IP address you’re trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you’re connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. If the IP address is a Spectrum-provided email address, contact us. Note my email address is not Spectrum provided.

Chosen solution

So, since the error message says to contact Spectrum, that seems a good approach. I did locate a thread that is similar that may prove useful to you - https://support.mozilla.org/en-US/questions/1440542

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My understanding is that charter is part of spectrum. What is domain name of your email account?

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Yes, Charter is part of Spectrum, or maybe Spectrum is part of Charter, I've never been clear on this. In any event the domain is @ca.rr.com

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Chosen Solution

So, since the error message says to contact Spectrum, that seems a good approach. I did locate a thread that is similar that may prove useful to you - https://support.mozilla.org/en-US/questions/1440542

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Hello David

Thank you for the link, it solved my problem, which was a VPN I installed about the same time as when the send issue started. My problem was intermittent because the VPN seems to randomly connect and disconnect. In any event, as long as I disconnect before sending a message everything works fine.

FYI I did contact Spectrum before posting here. However, as I suspected would be the case, Spectrum said that since I was able to send from their (incredibly slow) webmail that this was a TB issue, not a Spectrum issue.

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It is unfortunate that Spectrum appears to ignore its customers, as I see that routinely here. I'm glad all is okay for you. :)

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