This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

ERROR MESSAGE 0X1005A40A REFERENCED MEMORY 0X00000024

  • 4 replies
  • 10 have this problem
  • 1 view
  • Last reply by cor-el

AnonymousUser
AnonymousUser
more options

Error message 0x1005a4a referenced memory 0x00000024. The memory could not be read. Click ok to terminate program. This message appears everytime I quit firefox. I have uninstalled and re-installed firefox and the message is still appearing. Please advise

This happened

Every time Firefox opened

== about two-three weeks ago

Error message 0x1005a4a referenced memory 0x00000024. The memory could not be read. Click ok to terminate program. This message appears everytime I quit firefox. I have uninstalled and re-installed firefox and the message is still appearing. Please advise == This happened == Every time Firefox opened == about two-three weeks ago

Chosen solution

Does the crash reporter window come up?

Read this answer in context 👍 0

All Replies (4)

Chris Ilias
Chris Ilias
  • Moderator
more options

Chosen Solution

Does the crash reporter window come up?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your plugins list shows outdated plugin(s) with known security and stability risks. 

# Java Plug-in 1.5.0_06 for Netscape Navigator (DLL Helper)

Update the Java plugin to the latest version. See http://java.sun.com/javase/downloads/index.jsp#jdk (you need JRE)

garoy
garoy
more options

Has anyone actually fixed this problem?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window to disable all extensions. You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")