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My computer has a virus and a) I can't connect to the internet b) can't get to my firefox bookmarks to back them up. Where are they stored on the hard drive?

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  • Last reply by Winz

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My computer has a virus and I have to reformat my computer. I can not get to the internet with this computer and trying to find where the bookmarks are saved on the hard drive.

This happened

Not sure how often

== The virus started preventing me from connecting to the internet on Friday.

My computer has a virus and I have to reformat my computer. I can not get to the internet with this computer and trying to find where the bookmarks are saved on the hard drive. == This happened == Not sure how often == The virus started preventing me from connecting to the internet on Friday.

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We have the same problem. First thing I did is make a back up files then reformat the computer and install and update the Bitdefender antivirus.

Modified by imglad79

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http://support.mozilla.com/en-US/kb/Profiles

Have a look into this... Might help you solve the prob.