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Firefox Version Mismatch

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  • Last reply by Svetlana

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My version of Firefox shows 3.6.6, however, in the Help menu there is an entry called "Apply Downloaded Update Now". If I click on this it tells me it's ready to install 3.6.4, two versions previous. If I follow this action and allow Firefox to restart it is still version 3.6.6 and the Apply Download option is still there.

My version of Firefox shows 3.6.6, however, in the Help menu there is an entry called "Apply Downloaded Update Now". If I click on this it tells me it's ready to install 3.6.4, two versions previous. If I follow this action and allow Firefox to restart it is still version 3.6.6 and the Apply Download option is still there.

All Replies (4)

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I want to ask for more information. Is the 'apply update' menuitem seen in Firefox's safe mode?

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Yes the menu item is still visible in Safe Mode

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See http://kb.mozillazine.org/Software_Update (Software Update not working properly) Remove the files in the updates and updates\0 folder:

Vista/Windows7: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates %LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\updates

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Excellent, that worked a treat. I think the problem was the two xml files