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Firefox hangs after selecting download location

  • 2 replies
  • 7 have this problem
  • 11 views
  • Last reply by Morbus

AnonymousUser
AnonymousUser
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Issue

I have another kind of problem with Firefox

Description

My Firefox 3.6.6 hangs for a few seconds ("not responding") right after I have selected a download location in the file dialog for downloads. Clicking a download link opens the file dialog fast and as usual. When I click 'Save' the dialog window disappears and Firefox stops responding. After a few seconds (3-4) Firefox awakes again - the download has already started. I have tried different default download locations - no impact. I have cleared my download history right before trying it - no impact. I have disabled all my extension/plugins (e.g. download statusbar) - no impact.

This happened

Every time Firefox opened

at least a few weeks ago ;-)

Troubleshooting information

  Application Basics
        Name         Firefox
        Version         3.6.6
        Profile Directory
          Open Containing Folder
        Installed Plugins
          about:plugins
        Build Configuration
          about:buildconfig

  Extensions
        Name
        Version
        Enabled
        ID
        Adblock Plus         1.2.1         true          
        Download Statusbar         0.9.6.8         true          
        Firebug         1.5.4         true         firebug@software.joehewitt.com
        Java Console         6.0.17         true          
        Modify Headers         0.6.6         false          
        BugMeNot         2.2         true         {987311C6-B504-4aa2-90BF-60CC49808D42}
        Java Console         6.0.20         true          
        Semantic Checker         0.8.0         false         semantic-checker@semantic-checker.com
        Greasemonkey         0.8.20100408.6         false          
        Operator         0.9.5.1         true         {95C9A302-8557-4052-91B7-2BB6BA33C885}
        DownThemAll!         1.1.10         true          
        Silvermel and Charamel XT         1.3.5         true         silvermelxt@pardal.de
        Selenium IDE         1.0.7         true          
        Fuzz         0.10         true         fuzz@digitalbazaar.com

  Modified Preferences
      Name
      Value
        accessibility.typeaheadfind.flashBar         0
        browser.history_expire_days.mirror         180
        browser.places.importBookmarksHTML         false
        browser.places.smartBookmarksVersion         2
        browser.startup.homepage         www.google.de
        browser.startup.homepage_override.mstone         rv:1.9.2.6
        extensions.lastAppVersion         3.6.6
        network.cookie.prefsMigrated         true
        network.dns.disableIPv6         true
        places.last_vacuum         1276537959
        print.print_printer         HP Deskjet F4200 series
        print.printer_HP_Deskjet_F4200_series.print_bgcolor         false
        print.printer_HP_Deskjet_F4200_series.print_bgimages         false
        print.printer_HP_Deskjet_F4200_series.print_command
        print.printer_HP_Deskjet_F4200_series.print_downloadfonts         false
        print.printer_HP_Deskjet_F4200_series.print_edge_bottom         0
        print.printer_HP_Deskjet_F4200_series.print_edge_left         0
        print.printer_HP_Deskjet_F4200_series.print_edge_right         0
        print.printer_HP_Deskjet_F4200_series.print_edge_top         0
        print.printer_HP_Deskjet_F4200_series.print_evenpages         true
        print.printer_HP_Deskjet_F4200_series.print_footercenter
        print.printer_HP_Deskjet_F4200_series.print_footerleft         &PT
        print.printer_HP_Deskjet_F4200_series.print_footerright         &D
        print.printer_HP_Deskjet_F4200_series.print_headercenter
        print.printer_HP_Deskjet_F4200_series.print_headerleft         &T
        print.printer_HP_Deskjet_F4200_series.print_headerright         &U
        print.printer_HP_Deskjet_F4200_series.print_in_color         true
        print.printer_HP_Deskjet_F4200_series.print_margin_bottom         0.5
        print.printer_HP_Deskjet_F4200_series.print_margin_left         0.5
        print.printer_HP_Deskjet_F4200_series.print_margin_right         0.5
        print.printer_HP_Deskjet_F4200_series.print_margin_top         0.5
        print.printer_HP_Deskjet_F4200_series.print_oddpages         true
        print.printer_HP_Deskjet_F4200_series.print_orientation         0
        print.printer_HP_Deskjet_F4200_series.print_pagedelay         500
        print.printer_HP_Deskjet_F4200_series.print_paper_data         9
        print.printer_HP_Deskjet_F4200_series.print_paper_height         11,00
        print.printer_HP_Deskjet_F4200_series.print_paper_size_type         0
        print.printer_HP_Deskjet_F4200_series.print_paper_size_unit         1
        print.printer_HP_Deskjet_F4200_series.print_paper_width         8,50
        print.printer_HP_Deskjet_F4200_series.print_reversed         false
        print.printer_HP_Deskjet_F4200_series.print_scaling         1,00
        print.printer_HP_Deskjet_F4200_series.print_shrink_to_fit         true
        print.printer_HP_Deskjet_F4200_series.print_to_file         false
        print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_bottom         0
        print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_left         0
        print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_right         0
        print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_top         0
        privacy.cpd.downloads         false
        privacy.cpd.formdata         false
        privacy.cpd.history         false
        privacy.sanitize.migrateFx3Prefs         true
        security.disable_button.openCertManager         false
        security.warn_viewing_mixed         false

Firefox version

3.6.6

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

Plugins installed

  • -Office Plugin for Netscape Navigator
  • DivX Web Player version 1.5.0.52
  • 6.0.12.448
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Google Update
  • Shockwave Flash 10.1 r53
  • Windows Activation Technologies Plugin for Mozilla
  • 4.0.50524.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • wpidetector
  • Version 0.9.16, copyright 2008-2010 Veetle Inchttp://www.veetle.com/
  • Version 0.9.16, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
  • Version 0.9.16, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
== Issue == I have another kind of problem with Firefox == Description == My Firefox 3.6.6 hangs for a few seconds ("not responding") right after I have selected a download location in the file dialog for downloads. Clicking a download link opens the file dialog fast and as usual. When I click 'Save' the dialog window disappears and Firefox stops responding. After a few seconds (3-4) Firefox awakes again - the download has already started. I have tried different default download locations - no impact. I have cleared my download history right before trying it - no impact. I have disabled all my extension/plugins (e.g. download statusbar) - no impact. == This happened == Every time Firefox opened == at least a few weeks ago ;-) == == Troubleshooting information == Application Basics Name Firefox Version 3.6.6 Profile Directory Open Containing Folder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Adblock Plus 1.2.1 true Download Statusbar 0.9.6.8 true Firebug 1.5.4 true firebug@software.joehewitt.com Java Console 6.0.17 true Modify Headers 0.6.6 false BugMeNot 2.2 true {987311C6-B504-4aa2-90BF-60CC49808D42} Java Console 6.0.20 true Semantic Checker 0.8.0 false semantic-checker@semantic-checker.com Greasemonkey 0.8.20100408.6 false Operator 0.9.5.1 true {95C9A302-8557-4052-91B7-2BB6BA33C885} DownThemAll! 1.1.10 true Silvermel and Charamel XT 1.3.5 true silvermelxt@pardal.de Selenium IDE 1.0.7 true Fuzz 0.10 true fuzz@digitalbazaar.com Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.history_expire_days.mirror 180 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage www.google.de browser.startup.homepage_override.mstone rv:1.9.2.6 extensions.lastAppVersion 3.6.6 network.cookie.prefsMigrated true network.dns.disableIPv6 true places.last_vacuum 1276537959 print.print_printer HP Deskjet F4200 series print.printer_HP_Deskjet_F4200_series.print_bgcolor false print.printer_HP_Deskjet_F4200_series.print_bgimages false print.printer_HP_Deskjet_F4200_series.print_command print.printer_HP_Deskjet_F4200_series.print_downloadfonts false print.printer_HP_Deskjet_F4200_series.print_edge_bottom 0 print.printer_HP_Deskjet_F4200_series.print_edge_left 0 print.printer_HP_Deskjet_F4200_series.print_edge_right 0 print.printer_HP_Deskjet_F4200_series.print_edge_top 0 print.printer_HP_Deskjet_F4200_series.print_evenpages true print.printer_HP_Deskjet_F4200_series.print_footercenter print.printer_HP_Deskjet_F4200_series.print_footerleft &PT print.printer_HP_Deskjet_F4200_series.print_footerright &D print.printer_HP_Deskjet_F4200_series.print_headercenter print.printer_HP_Deskjet_F4200_series.print_headerleft &T print.printer_HP_Deskjet_F4200_series.print_headerright &U print.printer_HP_Deskjet_F4200_series.print_in_color true print.printer_HP_Deskjet_F4200_series.print_margin_bottom 0.5 print.printer_HP_Deskjet_F4200_series.print_margin_left 0.5 print.printer_HP_Deskjet_F4200_series.print_margin_right 0.5 print.printer_HP_Deskjet_F4200_series.print_margin_top 0.5 print.printer_HP_Deskjet_F4200_series.print_oddpages true print.printer_HP_Deskjet_F4200_series.print_orientation 0 print.printer_HP_Deskjet_F4200_series.print_pagedelay 500 print.printer_HP_Deskjet_F4200_series.print_paper_data 9 print.printer_HP_Deskjet_F4200_series.print_paper_height 11,00 print.printer_HP_Deskjet_F4200_series.print_paper_size_type 0 print.printer_HP_Deskjet_F4200_series.print_paper_size_unit 1 print.printer_HP_Deskjet_F4200_series.print_paper_width 8,50 print.printer_HP_Deskjet_F4200_series.print_reversed false print.printer_HP_Deskjet_F4200_series.print_scaling 1,00 print.printer_HP_Deskjet_F4200_series.print_shrink_to_fit true print.printer_HP_Deskjet_F4200_series.print_to_file false print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_bottom 0 print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_left 0 print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_right 0 print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_top 0 privacy.cpd.downloads false privacy.cpd.formdata false privacy.cpd.history false privacy.sanitize.migrateFx3Prefs true security.disable_button.openCertManager false security.warn_viewing_mixed false == Firefox version == 3.6.6 == Operating system == Windows 7 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 == Plugins installed == *-Office Plugin for Netscape Navigator *DivX Web Player version 1.5.0.52 *6.0.12.448 *RealPlayer(tm) LiveConnect-Enabled Plug-In *RealJukebox Netscape Plugin *NPRuntime Script Plug-in Library for Java(TM) Deploy *Adobe PDF Plug-In For Firefox and Netscape "9.3.3" *Default Plug-in *Google Update *Shockwave Flash 10.1 r53 *Windows Activation Technologies Plugin for Mozilla *4.0.50524.0 *Office Authorization plug-in for NPAPI browsers *The plug-in allows you to open and edit files using Microsoft Office applications *NPWLPG *wpidetector *Version 0.9.16, copyright 2008-2010 Veetle Inchttp://www.veetle.com/ *Version 0.9.16, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/ *Version 0.9.16, copyright 2006-2010 Veetle Inchttp://www.veetle.com/ *Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

All Replies (2)

Morbus
Morbus
more options

Hello Hugo.

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. Do not forget to re-enable the scanning in your anti-virus software after you are finished with downloading and installing.