This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

zzxc: Any search with any search engine. If I click a result I get redirected to an advertisement 9 times out of 10. I have updated McCaffe virus protection. That swos NO threats to my system. This also happens with MS explorer?

more options

Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org

Database version: 4327

Windows 6.0.6002 Service Pack 2 Internet Explorer 8.0.6001.18928

7/19/2010 6:29:34 PM mbam-log-2010-07-19 (18-29-34).txt

Scan type: Full scan (C:\|D:\|E:\|) Objects scanned: 257447 Time elapsed: 1 hour(s), 45 minute(s), 15 second(s)

Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 1 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0

Memory Processes Infected: (No malicious items detected)

Memory Modules Infected: (No malicious items detected)

Registry Keys Infected: HKEY_CURRENT_USER\Software\AVSolution (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected: (No malicious items detected)

Registry Data Items Infected: (No malicious items detected)

Folders Infected: (No malicious items detected)

Files Infected:

Troubleshooting information

I ran the malwarebytes and it found one problem (above) however, removing the threat did not solve my original problem?

Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org Database version: 4327 Windows 6.0.6002 Service Pack 2 Internet Explorer 8.0.6001.18928 7/19/2010 6:29:34 PM mbam-log-2010-07-19 (18-29-34).txt Scan type: Full scan (C:\|D:\|E:\|) Objects scanned: 257447 Time elapsed: 1 hour(s), 45 minute(s), 15 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 1 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_CURRENT_USER\Software\AVSolution (Trojan.Agent) -> Quarantined and deleted successfully. Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: == Troubleshooting information == I ran the malwarebytes and it found one problem (above) however, removing the threat did not solve my original problem?

All Replies (2)

more options

Install, update, and run these programs in this order. They are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have. (Not all programs detect the same Malware.)

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php SuperAntispyware - http://www.superantispyware.com/ AdAware - http://www.lavasoftusa.com/software/adaware/ Spybot Search & Destroy - http://www.safer-networking.org/en/index.html

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: http://www.spywarewarrior.com/index.php http://forum.aumha.org/ http://www.spywareinfoforum.com/ http://bleepingcomputer.com

more options

I cannot delete certain threats because "I am not logged on as administrator"????? I AM the administrator!!!! It's blocking me from being administrator?

THIS IS DEEEEEEPER THAN ANY MALWARE TOOL CAN DETECT!!!!