There's a huge blank white screen below the status bar, that covers half of the screen in 3.6
Issue
I have another kind of problem with Firefox
Description
When I opened Firefox there is a big blank screen below the status bar covering up half of the screen. It only happens on 3.6 version of Firefox
This happened
Every time Firefox opened
Few Days Ago
Troubleshooting information
Application Basics
Name Firefox
Version 3.6.7
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Stylish 1.0.9 true {46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
Cooliris 1.12.0.36949 true piclens@cooliris.com
FoxTab 1.3 true
WOT 20100503 true
ImTranslator 3.3.3 true {9AA46F4F-4DC7-4c06-97AF-5035170634FE}
Are You Watching This?! 2.5 true mark@areyouwatchingthis.com
SearchPreview 4.6 true
qtl 14.3 true qtl.co.il@gmail.com
DVDVideoSoft Menu 1.0.1 true
NEW Glasser by SzymekPL 2.2.0.3.7 true coc@ble.pl
foof 1.2.8 true foof@foofme.com
Java Console 6.0.20 true
Full Screen Homestar Runner 2.9 true
Flash Game Maximizer 1.3.6 true {258735dc-6743-4805-95fc-f95941fffdad}
MultiMediaWebRecorder 0.397 true CarCastWebRecorder@inrete.it
Download Statusbar 0.9.7 true
Extended Statusbar 1.5.4 true
NoScript 1.10 false {73a6fe31-595d-460b-a920-fcc0f8843232}
WebSitePulse Transaction Recorder 1.4 false wsprecorderlite@websitepulse.com
Smart Bookmarks Bar 1.4.3 true smartbookmarksbar@remy.juteau
Xmarks 3.7.8 true foxmarks@kei.com
Gmail Watcher 1.10 true gmailwatcher@sonthakit
Yahoo! Mail Watcher 1.10 true yahoomailwatcher@sonthakit
Dr.Web anti-virus link checker 1.0.21 true {6614d11d-d21d-b211-ae23-815234e1ebb5}
FIFA Online Web Launcher 1.1 false eafo3fflauncher@ea.com
ReminderFox 1.9.8.2 false
1-Click YouTube Video Downloader 1.4 true YoutubeDownloader@PeterOlayev.com
OurWorld.com Toolbar 2.7.0.14 true {80f6f9bf-9fd1-4f41-9ddf-6dd070f4f62f}
Yahoo! Toolbar 2.1.1.20091029021655 false {635abd67-4fe9-1b23-4f01-e679fa7484c1}
Yoono 7.3.6 false
Form History Control 1.2.6 true formhistory@yahoo.com
Boost for Facebook 10.0.2 false {47624dda-b77e-4feb-820a-e4f077d5d4ca}
Fireclam 0.6.5 false
Viral Threat Level 0.54 false viralthreatlevel@serevinus.com
Ghostery 2.2.1 true firefox@ghostery.com
FootieFox 2.1.10 false {9fb7d178-155a-4318-9173-1a8eaaea7fe4}
Puzzle 0.4.3 true puzzle@internauta1024a.pl
Tab Mix Plus 0.3.8.4 true
FastestFox 4.1.5 true smarterwiki@wikiatic.com
AniWeather 0.7.4 true {4176DFF4-4698-11DE-BEEB-45DA55D89593}
Get Styles 1.0.22 true {6236BA26-C117-4007-928C-DE0716C7FA80}
Usage Stat 1.0.2 true {6236BA26-C117-4007-928C-DE0716C7FA96}
FBFan 1.0.1 true {6236BA26-C117-4007-928C-DE0716C7FA99}
Better YouTube 0.4.3 true betteryoutube@ginatrapani.org
Show my Password 2.0 true
LastPass 1.69.1 true support@lastpass.com
Favicon Picker 3 0.5 true {446c03e0-2c35-11db-a98b-0800200c9a67}
Glassy Urlbar 0.5.2 true tgrsc@glassyUrlbar
RSS Ticker 3.2.2 true {1f91cde0-c040-11da-a94d-0800200c9a66}
iMacros for Firefox 6.7.0.1 true {81BF1D23-5F17-408D-AC6B-BD6DF7CAF670}
Amplify 3.0.0 true {8f5ce3f8-1735-4680-b15e-108f2f50e8ba}
Tidy Favorites Online 6.23 true
Modified Preferences
Name
Value
accessibility.typeaheadfind true
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days.mirror 180
browser.link.open_newwindow.restriction 0
browser.places.importBookmarksHTML false
browser.places.smartBookmarksVersion 2
browser.startup.homepage http://www.google.com/
browser.startup.homepage_override.mstone rv:1.9.2.7
browser.tabs.insertRelatedAfterCurrent false
browser.tabs.warnOnClose false
extensions.lastAppVersion 3.6.7
keyword.URL http://search.conduit.com/ResultsExt.aspx?ctid=CT2383985&q=
network.cookie.prefsMigrated true
places.history.expiration.transient_current_max_pages 32166
places.last_vacuum 1278789082
privacy.clearOnShutdown.cookies false
privacy.clearOnShutdown.downloads false
privacy.clearOnShutdown.sessions false
privacy.cpd.cookies false
privacy.cpd.downloads false
privacy.cpd.extensions-tabmix false
privacy.cpd.history false
privacy.cpd.sessions false
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.timeSpan 0
security.warn_viewing_mixed false
Firefox version
3.6.7
Operating system
Windows 7
User Agent
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.7) Gecko/20100713 Firefox/3.6.7
Plugins installed
- -Cooliris embedded in a tab
- Office Plugin for Netscape Navigator
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
- Default Plug-in
- Provides additional functionality on Facebook. See our web site for details.
- Game Loader Plugin for Power Challenge Games
- Unity Player 2.6.1f3
- BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
- Pando Web Plugin
- Shockwave Flash 10.1 r53
- Adobe Shockwave for Director Netscape plug-in, version 11.5
- GEPlugin
- Yahoo Application State Plugin version 1.0.0.7
- Google Update
- Version 0.9.17, copyright 2008-2010 Veetle Inchttp://www.veetle.com/
- Version 0.9.17, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
- Version 0.9.17, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
- Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
== Issue
==
I have another kind of problem with Firefox
== Description
==
When I opened Firefox there is a big blank screen below the status bar covering up half of the screen. It only happens on 3.6 version of Firefox
== This happened
==
Every time Firefox opened
== Few Days Ago
==
== Troubleshooting information
==
Application Basics
Name Firefox
Version 3.6.7
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Stylish 1.0.9 true {46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
Cooliris 1.12.0.36949 true piclens@cooliris.com
FoxTab 1.3 true
WOT 20100503 true
ImTranslator 3.3.3 true {9AA46F4F-4DC7-4c06-97AF-5035170634FE}
Are You Watching This?! 2.5 true mark@areyouwatchingthis.com
SearchPreview 4.6 true
qtl 14.3 true qtl.co.il@gmail.com
DVDVideoSoft Menu 1.0.1 true
NEW Glasser by SzymekPL 2.2.0.3.7 true coc@ble.pl
foof 1.2.8 true foof@foofme.com
Java Console 6.0.20 true
Full Screen Homestar Runner 2.9 true
Flash Game Maximizer 1.3.6 true {258735dc-6743-4805-95fc-f95941fffdad}
MultiMediaWebRecorder 0.397 true CarCastWebRecorder@inrete.it
Download Statusbar 0.9.7 true
Extended Statusbar 1.5.4 true
NoScript 1.10 false {73a6fe31-595d-460b-a920-fcc0f8843232}
WebSitePulse Transaction Recorder 1.4 false wsprecorderlite@websitepulse.com
Smart Bookmarks Bar 1.4.3 true smartbookmarksbar@remy.juteau
Xmarks 3.7.8 true foxmarks@kei.com
Gmail Watcher 1.10 true gmailwatcher@sonthakit
Yahoo! Mail Watcher 1.10 true yahoomailwatcher@sonthakit
Dr.Web anti-virus link checker 1.0.21 true {6614d11d-d21d-b211-ae23-815234e1ebb5}
FIFA Online Web Launcher 1.1 false eafo3fflauncher@ea.com
ReminderFox 1.9.8.2 false
1-Click YouTube Video Downloader 1.4 true YoutubeDownloader@PeterOlayev.com
OurWorld.com Toolbar 2.7.0.14 true {80f6f9bf-9fd1-4f41-9ddf-6dd070f4f62f}
Yahoo! Toolbar 2.1.1.20091029021655 false {635abd67-4fe9-1b23-4f01-e679fa7484c1}
Yoono 7.3.6 false
Form History Control 1.2.6 true formhistory@yahoo.com
Boost for Facebook 10.0.2 false {47624dda-b77e-4feb-820a-e4f077d5d4ca}
Fireclam 0.6.5 false
Viral Threat Level 0.54 false viralthreatlevel@serevinus.com
Ghostery 2.2.1 true firefox@ghostery.com
FootieFox 2.1.10 false {9fb7d178-155a-4318-9173-1a8eaaea7fe4}
Puzzle 0.4.3 true puzzle@internauta1024a.pl
Tab Mix Plus 0.3.8.4 true
FastestFox 4.1.5 true smarterwiki@wikiatic.com
AniWeather 0.7.4 true {4176DFF4-4698-11DE-BEEB-45DA55D89593}
Get Styles 1.0.22 true {6236BA26-C117-4007-928C-DE0716C7FA80}
Usage Stat 1.0.2 true {6236BA26-C117-4007-928C-DE0716C7FA96}
FBFan 1.0.1 true {6236BA26-C117-4007-928C-DE0716C7FA99}
Better YouTube 0.4.3 true betteryoutube@ginatrapani.org
Show my Password 2.0 true
LastPass 1.69.1 true support@lastpass.com
Favicon Picker 3 0.5 true {446c03e0-2c35-11db-a98b-0800200c9a67}
Glassy Urlbar 0.5.2 true tgrsc@glassyUrlbar
RSS Ticker 3.2.2 true {1f91cde0-c040-11da-a94d-0800200c9a66}
iMacros for Firefox 6.7.0.1 true {81BF1D23-5F17-408D-AC6B-BD6DF7CAF670}
Amplify 3.0.0 true {8f5ce3f8-1735-4680-b15e-108f2f50e8ba}
Tidy Favorites Online 6.23 true
Modified Preferences
Name
Value
accessibility.typeaheadfind true
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days.mirror 180
browser.link.open_newwindow.restriction 0
browser.places.importBookmarksHTML false
browser.places.smartBookmarksVersion 2
browser.startup.homepage http://www.google.com/
browser.startup.homepage_override.mstone rv:1.9.2.7
browser.tabs.insertRelatedAfterCurrent false
browser.tabs.warnOnClose false
extensions.lastAppVersion 3.6.7
keyword.URL http://search.conduit.com/ResultsExt.aspx?ctid=CT2383985&q=
network.cookie.prefsMigrated true
places.history.expiration.transient_current_max_pages 32166
places.last_vacuum 1278789082
privacy.clearOnShutdown.cookies false
privacy.clearOnShutdown.downloads false
privacy.clearOnShutdown.sessions false
privacy.cpd.cookies false
privacy.cpd.downloads false
privacy.cpd.extensions-tabmix false
privacy.cpd.history false
privacy.cpd.sessions false
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.timeSpan 0
security.warn_viewing_mixed false
== Firefox version
==
3.6.7
== Operating system
==
Windows 7
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.7) Gecko/20100713 Firefox/3.6.7
== Plugins installed
==
*-Cooliris embedded in a tab
*Office Plugin for Netscape Navigator
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
*Default Plug-in
*Provides additional functionality on Facebook. See our web site for details.
*Game Loader Plugin for Power Challenge Games
*Unity Player 2.6.1f3
*BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
*Pando Web Plugin
*Shockwave Flash 10.1 r53
*Adobe Shockwave for Director Netscape plug-in, version 11.5
*GEPlugin
*Yahoo Application State Plugin version 1.0.0.7
*Google Update
*Version 0.9.17, copyright 2008-2010 Veetle Inchttp://www.veetle.com/
*Version 0.9.17, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
*Version 0.9.17, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
Chosen solution
One of your add-ons might be the culprit. Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode with all add-ons disabled. If that solves the problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and possibly Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems
Read this answer in context 👍 2All Replies (5)
Chosen Solution
One of your add-ons might be the culprit. Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode with all add-ons disabled. If that solves the problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and possibly Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems
I think this is a Google toolbar issue, mine just did this after the update to 3.6.8 and my entire Google toolbar is gone.
I have v. 3.6.8. It will display blank white pages at some site and not at others. I use safe mode and the access is reversed... what used to open doesn't and what didn't does. . . Is anyone trying to fix this problem - or are users just left to chasing their tails on this issue? Just curious ... in order to help me decide to wait for help or move on to something else...
Until that time ... Earl J.
"Check ur add-onz!" God, that doesn't help anyone.
My problem is similar but not identical, half of my browser turns into an inactive white space whenever I use something full screen for too long(Game, movie etc.). I don't know what too long is. I don't have Google toolbar so that can't be it. Guess it's time to keep looking.
@trampus
Did you even bother reading this support article, that was hyperlinked by Firefox4life78 ten months ago?
https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes