This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 3.6.10 on XP having problems (broken images, links don't work) on websites that previously worked okay

  • 1 reply
  • 21 have this problem
  • 1 view
  • Last reply by cor-el

kvanetten
kvanetten
more options

Just started in the last two days. Many sites that previously worked okay are displaying broken images and links that don't work (they appear as hyperlinks but nothing happens when I click on them). Google Chrome is able to display the sites without problems. I'm using Firefox 3.6.10 on Windows XP.

EDIT: The problem seems to be related to Javascript -- plain links and images work okay, but (some but not all) links and images that are wrapped in Javascript either don't display or don't respond to mouse clicks.

Just started in the last two days. Many sites that previously worked okay are displaying broken images and links that don't work (they appear as hyperlinks but nothing happens when I click on them). Google Chrome is able to display the sites without problems. I'm using Firefox 3.6.10 on Windows XP. EDIT: The problem seems to be related to Javascript -- plain links and images work okay, but (some but not all) links and images that are wrapped in Javascript either don't display or don't respond to mouse clicks.

Modified by kvanetten

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

See also:

Your above posted system details show multiple Java Console extensions. You can uninstall (remove) the Java Console extensions and disable the Java Quick Starter extension, you do not need them to run Java applets.

See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions

See also http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0

Disable the Java Quick Starter extension: Tools -> Addons -> Extensions
Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)