Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My bookmarks disappear when I close Firefox. I can get them back by reloading them from a backup file but they disappear again when I restart Firefox. I've tried the "taskmanager, Process, Firefox.exe, stop process, and it doesn't work.

  • 1 reply
  • 26 have this problem
  • 9 views
  • Last reply by cor-el

more options

This occurs each time I start Firefox. The bookmarks work OK while I am using Firefox and you can add to them and save them to a HTM file. The html doesn't work for backup. When you go to organize bookmarks and try the restore function, as in "Restore Sunday October 24, 2010" you get the following error message Unable to process the backup file."

This occurs each time I start Firefox. The bookmarks work OK while I am using Firefox and you can add to them and save them to a HTM file. The html doesn't work for backup. When you go to organize bookmarks and try the restore function, as in "Restore Sunday October 24, 2010" you get the following error message '''''Unable to process the backup file."

All Replies (1)

more options