This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firfox loads automatically, since you forced thbe latest version upon me, I can no longer view YouTube videos. What gives??????

  • 2 replies
  • 3 have this problem
  • 7 views
  • Last reply by tntrex0

more options

Since Firefox updates automatically, they other day it updated itself before launching. Since then I have been unable to watch YouTube videos. I have audio but no video or progress bar. WHAT GIVES??????

Since Firefox updates automatically, they other day it updated itself before launching. Since then I have been unable to watch YouTube videos. I have audio but no video or progress bar. WHAT GIVES??????

All Replies (2)

more options

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
more options

This solved the problem! Thanks so much.