Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot open new tabs by clicking the "+" icon and live chat is never available

Damayxoolrekk
Damayxoolrekk
more options

Greetings,

I have two issues: 1) I cannot open new tabs on Firefox by clicking the "+" icon to the top, right of the screen and 2) there seems to be no indication as to how to fix this via live chat. I have to open up websites that I know generate their own new tabs and then change that URL in order to operate more than one tab at a time. Any help would be greatly appreciated. Thank you.

Greetings, I have two issues: 1) I cannot open new tabs on Firefox by clicking the "+" icon to the top, right of the screen and 2) there seems to be no indication as to how to fix this via live chat. I have to open up websites that I know generate their own new tabs and then change that URL in order to operate more than one tab at a time. Any help would be greatly appreciated. Thank you.

All Replies (2)

TonyE
TonyE
  • Moderator
more options

Uninstall the Ask toolbar and it should work again. There is a compatibility issue with the Ask toolbar and Firefox that prevents new tabs from being opened.

Damayxoolrekk
Damayxoolrekk Question owner
more options

This worked. Thank you. Take care.