This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I open a new tab, then go to a new website, the back button doesn't work.

  • 2 replies
  • 31 have this problem
  • 1 view
  • Last reply by NateN_AZ

NateN_AZ
NateN_AZ
more options

For instance, I open craigslist in a new tab, then I click on "sporting goods". I try to click back to go back to the original craigslist page and the back button is not lit up and does not work. However if after I am on the sporting goods page (the second page I've looked at in that tab) I click on a set of golf clubs, the back button works to go to the sporting goods page. Please help, I have to use explorer in the mean time :(

For instance, I open craigslist in a new tab, then I click on "sporting goods". I try to click back to go back to the original craigslist page and the back button is not lit up and does not work. However if after I am on the sporting goods page (the second page I've looked at in that tab) I click on a set of golf clubs, the back button works to go to the sporting goods page. Please help, I have to use explorer in the mean time :(

Chosen solution

I had this problem, but in addition, the refresh button didn't work on the new tab. If you're running McAfee SiteAdvisor, disable it in the addons menu, allow firefox to restart, and see if that solves the problem. It did for me.

This problem has been reported on McAfee's forum and they say they're working on a fix.

Read this answer in context 👍 5

All Replies (2)

Gene1940
Gene1940
more options

Chosen Solution

I had this problem, but in addition, the refresh button didn't work on the new tab. If you're running McAfee SiteAdvisor, disable it in the addons menu, allow firefox to restart, and see if that solves the problem. It did for me.

This problem has been reported on McAfee's forum and they say they're working on a fix.

NateN_AZ
NateN_AZ Question owner
more options

Thank you, Gene! That did work.