This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Forms autocomplete feature does not work.

  • 2 replies
  • 3 have this problem
  • 6 views
  • Last reply by deaj05

deaj05
deaj05
more options

I use firefox 3.6.16, on Win7/64-bit. When I use the settings per "Form autocomplete entries are not saved" article, the settings revert to "Firefox will: Remember History"; with this setting the form entries are not kept on a site where the feature has worked before. I'm also running Norton Internet Security, and, per article mentioned above, I turned off the "Identity Safe" feature (which had never been turned on). This made no difference.

I use firefox 3.6.16, on Win7/64-bit. When I use the settings per "Form autocomplete entries are not saved" article, the settings revert to "Firefox will: Remember History"; with this setting the form entries are not kept on a site where the feature has worked before. I'm also running Norton Internet Security, and, per article mentioned above, I turned off the "Identity Safe" feature (which had never been turned on). This made no difference.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.

See:

If all History and Cookies settings are the default then the "Use custom settings for history" choice reverts to "(Never) Remember history". So in your case all settings set to the defaults.

deaj05
deaj05 Question owner
more options

I'm very grateful for your reply--I tried your suggestion using the article you referenced: no difference; the problem still occurs in safe mode. I will continue the troubleshooting steps recommended in the article.