This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I use Zoom Text as I am visually impaired and it is not compatable with Firefox 4. I need to go back to the earlier version of Firefox until this is handled by Zoom Text. How do I do that? Thanks, David

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

David
David
more options

I asked Zoom Text about this and this is what they had to say.

"What is the specific version of ZoomText 9.1 you are using (In ZoomText click on Help -> About ZoomText -> Version)? Unfortunately the newer are supporting HTML5, Direct2D and other new hardware acceleration technologies designed to increase the speed and performance of web browsers. These new technologies bring new challenges for accessibility programs like ZoomText. More specifically, these technologies will have crippling adverse effects on ZoomText?s xFont, tracking and screen reading features.

Therefore, at this time we are advising ZoomText users not to install or upgrade to Internet Explorer 9, as doing so will result in a loss of ZoomText functionality within Internet Explorer, and possibly a decrease in personal productivity. We do want to assure you that we are working on overcoming these problems and will provide a solution as quickly as possible.

The other web browsers like Google Chrome, Safari, and Opera we do not have support for. The Firefox 4 with ZoomText you should have decent support for but not full support for it but you do have to have the updated version of ZoomText 9.19.1 and do the following as well http://www.aisquared.com/knowledge_base/more/zoomtext_with_firefox_4_loss_of_xfont/ for Firefox 4. You are best to use IE 8 or 7 now or Firefox 3 or you can try 4. Thanks."

I am running the latest version of Zoom Text abnd the latest version of Firefox. I have done the "fix" suggested here but it had short lived relief if any. My preferred solution is to go back to running Firefox 3 until Zoom Text works around your new software updates.

Hint: You would make a whole lot of visually impaired folks on this planet real happy if you got together with the Zoom Text people and worked this out in a lickity-split fashion.

Thanks, David

I asked Zoom Text about this and this is what they had to say. "What is the specific version of ZoomText 9.1 you are using (In ZoomText click on Help -> About ZoomText -> Version)? Unfortunately the newer are supporting HTML5, Direct2D and other new hardware acceleration technologies designed to increase the speed and performance of web browsers. These new technologies bring new challenges for accessibility programs like ZoomText. More specifically, these technologies will have crippling adverse effects on ZoomText?s xFont, tracking and screen reading features. Therefore, at this time we are advising ZoomText users not to install or upgrade to Internet Explorer 9, as doing so will result in a loss of ZoomText functionality within Internet Explorer, and possibly a decrease in personal productivity. We do want to assure you that we are working on overcoming these problems and will provide a solution as quickly as possible. The other web browsers like Google Chrome, Safari, and Opera we do not have support for. The Firefox 4 with ZoomText you should have decent support for but not full support for it but you do have to have the updated version of ZoomText 9.19.1 and do the following as well http://www.aisquared.com/knowledge_base/more/zoomtext_with_firefox_4_loss_of_xfont/ for Firefox 4. You are best to use IE 8 or 7 now or Firefox 3 or you can try 4. Thanks." I am running the latest version of Zoom Text abnd the latest version of Firefox. I have done the "fix" suggested here but it had short lived relief if any. My preferred solution is to go back to running Firefox 3 until Zoom Text works around your new software updates. Hint: You would make a whole lot of visually impaired folks on this planet real happy if you got together with the Zoom Text people and worked this out in a lickity-split fashion. Thanks, David

All Replies (4)

iowaman
iowaman
more options

You might try using the add-on 'NoSquint' which allows numerous zoom options specific to each page you visit & keeps your settings - https://addons.mozilla.org/en-US/firefox/addon/nosquint/

If you want to go back to 3.6x, you will find it here: http://www.mozilla.com/en-US/firefox/all-older.html

In most cases you can simply "upgrade" (meaning downgrade) directly from the installation. It would be a good idea to save your passwords & bookmarks just to be on the safe side.

Modified by iowaman

David
David Question owner
more options

Wow! That was quick. How do I save bookmarks and passwords and then get them back on to FF 3 when all is said and done? David

iowaman
iowaman
more options

There may be a built-in password "saver" with Firefox, but I'm not aware of it. I use a light add-on called 'Password Exporter' which has saved me some serious problems in the past: https://addons.mozilla.org/en-US/firefox/addon/password-exporter/

You can save your bookmarks by going into your bookmark manager & clicking on 'Import and Backup' which will give you two basic ways to save them.

You probably won't lose these if you downgrade, but better safe than sorry.

Modified by iowaman

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also: